To configure this module, you need to:

#. Edit or create new channels.
#. Edit or create new categories.
#. Edit or create new stages.
#. Edit or create new teams.
#. Edit or create new tags.

Channels
~~~~~~~~

#. Go to *Helpdesk > Configuration > Channels* to edit or create new channels.
#. Edit or create a channel.
#. Set the name for the channel.
#. You can also Activate or Deactivate channels.

.. figure:: ../static/description/Channels.PNG
   :alt: Channels
   :width: 600 px

Categories
~~~~~~~~~~

#. Go to *Helpdesk > Configuration > Categories* to edit or create new categories.
#. Edit or create a new category.
#. Set the name for the category.
#. You can also Activate or Deactivate categories.

.. figure:: ../static/description/Categories.PNG
   :alt: Categories
   :width: 600 px

Stages
~~~~~~

#. Go to *Helpdesk > Configuration > Stages* to edit or create new stages.
#. Edit or create a new stage.
#. Set the name for the stage.
#. Set the sequence order for the stage.
#. You can select an Email template.
#. Mark the Unattended checkbox if the stage contains unattended tickets.
#. Mark the Closed checkbox if the stage contains closed tickets.
#. You can add a description for the stage.
#. You can also Activate or Deactivate stages.

.. figure:: ../static/description/Stages.PNG
   :alt: Stages
   :width: 600 px

You can also sort the stage sequence if you move up or down the stages in the list view.

Teams
~~~~~

#. Go to *Helpdesk > Configuration > Teams* to edit or create new teams.
#. Edit or create a new team.
#. Set the name for the team.
#. Add the teams members.
#. You can also Activate or Deactivate teams.

.. figure:: ../static/description/Teams.PNG
   :alt: Teams
   :width: 600 px

Tags
~~~~

#. Go to *Helpdesk > Configuration > Ticket Tags* to edit or create new tags.
#. Edit or create a new tag.
#. Set the name for the tag.
#. Set the color index for the tag.
#. You can also Activate or Deactivate tags.

.. figure:: ../static/description/Tags.PNG
   :alt: Ticket Tags
   :width: 600 px