Helpdesk Helps you handle your helpdesk security. 9 Ticket Assignment ${object.company_id.partner_id.email} ${not object.partner_id and object.partner_email or ''|safe}, ${object.company_id.name} Ticket Assignment (Ref ${object.number or 'n/a' }) ${object.partner_id.id} ${object.partner_id.lang}

Hello ${object.user_id.name},

The ticket ${object.number} has been assigned to you.

Helpdesk Closed Ticket Notification Email ${object.company_id.partner_id.email} ${not object.partner_id and object.partner_email or ''|safe}, The ticket ${object.number} has been closed. ${object.partner_id.id} ${object.partner_id.lang}

$${object.company_id.name}$

Hello ${object.user_id.name},

The ticket ${object.number} has been closed.

${object.company_id.phone}

${object.company_id.email}

${object.company_id.website}

]]> Helpdesk Changed Stage notification Email ${object.company_id.partner_id.email} ${not object.partner_id and object.partner_email or ''|safe}, The ticket ${object.number} stage has changed. ${object.partner_id.id} ${object.partner_id.lang}

Hello ${object.user_id.name},

The ticket ${object.number} stage has changed to ${object.stage_id.name}.

${object.company_id.phone}

${object.company_id.email}

${object.company_id.website}

]]> Helpdesk Ticket Sequence helpdesk.ticket.sequence HT 5 1 New True False 2 In Progress False False 3 Awaiting False False 4 Done False True True 5 Cancelled False True True Web Email Phone Other helpdesk