From ad97722b1b35aff50d0adf13a19715f7b8373c07 Mon Sep 17 00:00:00 2001 From: Richard Sassine Date: Tue, 4 May 2021 18:00:38 +0300 Subject: initial commit --- helpdesk_mgmt/data/helpdesk_data.xml | 234 +++++++++++++++++++++++++++++++++++ 1 file changed, 234 insertions(+) create mode 100644 helpdesk_mgmt/data/helpdesk_data.xml (limited to 'helpdesk_mgmt/data/helpdesk_data.xml') diff --git a/helpdesk_mgmt/data/helpdesk_data.xml b/helpdesk_mgmt/data/helpdesk_data.xml new file mode 100644 index 0000000..6b38168 --- /dev/null +++ b/helpdesk_mgmt/data/helpdesk_data.xml @@ -0,0 +1,234 @@ + + + + + Helpdesk + Helps you handle your helpdesk security. + 9 + + + + + + Ticket Assignment + + ${object.company_id.partner_id.email} + ${not object.partner_id and object.partner_email or ''|safe}, + ${object.company_id.name} Ticket Assignment (Ref ${object.number or 'n/a' }) + ${object.partner_id.id} + + ${object.partner_id.lang} + +

Hello ${object.user_id.name},

+

The ticket ${object.number} has been assigned to you.

+ + + + Helpdesk Closed Ticket Notification Email + + ${object.company_id.partner_id.email} + ${not object.partner_id and object.partner_email or ''|safe}, + The ticket ${object.number} has been closed. + ${object.partner_id.id} + + ${object.partner_id.lang} + + + + + + + + + + + + + + + + + + +
+ + + + +
+ ${object.company_id.name} +
+
+ + + + +
+

Hello ${object.user_id.name},

+

The ticket ${object.number} has been closed.

+
+
+ + + + + + +
+ ${object.company_id.phone} + + ${object.company_id.email} + + ${object.company_id.website} +
+
+ + + ]]> + + + Helpdesk Changed Stage notification Email + + ${object.company_id.partner_id.email} + ${not object.partner_id and object.partner_email or ''|safe}, + The ticket ${object.number} stage has changed. + ${object.partner_id.id} + + ${object.partner_id.lang} + + + + + + + + + + + + + + + + + + +
+ + + + +
+ +
+
+ + + + +
+

Hello ${object.user_id.name},

+

The ticket ${object.number} stage has changed to ${object.stage_id.name}.

+
+
+ + + + + + +
+ ${object.company_id.phone} + + ${object.company_id.email} + + ${object.company_id.website} +
+
+ + + ]]> + + + + + Helpdesk Ticket Sequence + helpdesk.ticket.sequence + HT + 5 + + + + + 1 + New + True + False + + + + 2 + In Progress + False + False + + + + 3 + Awaiting + False + False + + + + 4 + Done + False + True + True + + + + + 5 + Cancelled + False + True + True + + + + + + Web + + + Email + + + Phone + + + Other + + + + helpdesk + + + + + + -- cgit v1.2.3