diff options
Diffstat (limited to 'helpdesk_mgmt/views/helpdesk_ticket_views.xml')
| -rw-r--r-- | helpdesk_mgmt/views/helpdesk_ticket_views.xml | 351 |
1 files changed, 351 insertions, 0 deletions
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_views.xml b/helpdesk_mgmt/views/helpdesk_ticket_views.xml new file mode 100644 index 0000000..6e068bf --- /dev/null +++ b/helpdesk_mgmt/views/helpdesk_ticket_views.xml @@ -0,0 +1,351 @@ +<?xml version='1.0' encoding='utf-8' ?> +<odoo> + <record + id="action_helpdesk_ticket_kanban_from_dashboard" + model="ir.actions.act_window" + > + <field name="name">Helpdesk Ticket</field> + <field name="res_model">helpdesk.ticket</field> + <field name="view_mode">kanban,tree,form</field> + <field name="context"> + {'default_team_id': active_id} + </field> + <field name="domain">[('team_id', '=', active_id)]</field> + </record> + <record id="helpdesk_ticket_view_search" model="ir.ui.view"> + <field name="name">helpdesk.ticket.view.search</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <search> + <field name="number" /> + <field name="partner_id" /> + <field name="user_id" /> + <field name="name" /> + <field name="tag_ids" /> + <field name="stage_id" /> + <filter + string="Unassigned" + name="unassigned" + domain="[('user_id','=',False)]" + /> + <filter string="Open" name="open" domain="[('closed', '=', False )]" /> + <filter + string="Unattended" + name="unattended" + domain="[('unattended', '=', True )]" + /> + <filter + string="High Priority" + name="high_priority" + domain="[('priority','=','3')]" + /> + <separator /> + <filter + string="My Tickets" + name="mytickets" + domain="[('user_id','=',uid)]" + /> + <filter + string="My Followed Tickets" + name="my_followed_tickets" + domain="[('message_is_follower', '=', True)]" + /> + <separator /> + <filter + name="last_week" + string="Last Week" + domain="[('create_date','>', (context_today() - datetime.timedelta(weeks=1)).strftime('%%Y-%%m-%%d') )]" + /> + <separator /> + <filter + string="My Activities" + name="activities_my" + domain="[('activity_ids.user_id', '=', uid)]" + /> + <filter + string="Late Activities" + name="activities_overdue" + domain="[('activity_ids.date_deadline', '<', context_today().strftime('%Y-%m-%d'))]" + help="Show all records which has next action date is before today" + /> + <filter + string="Today Activities" + name="activities_today" + domain="[('activity_ids.date_deadline', '=', context_today().strftime('%Y-%m-%d'))]" + /> + <filter + string="Future Activities" + name="activities_upcoming_all" + domain="[('activity_ids.date_deadline', '>', context_today().strftime('%Y-%m-%d')) + ]" + /> + <group expand="0" string="Group By"> + <filter + string="Partner" + name="group_partner" + domain="[]" + context="{'group_by':'partner_id'}" + /> + <filter + string="Team" + name="group_team" + domain="[]" + context="{'group_by':'team_id'}" + /> + <filter + string="User" + name="group_user" + domain="[]" + context="{'group_by':'user_id'}" + /> + <filter + string="Stage" + name="group_stage" + domain="[]" + context="{'group_by':'stage_id'}" + /> + </group> + </search> + </field> + </record> + <record id="ticket_view_form" model="ir.ui.view"> + <field name="name">helpdesk.ticket.view.form</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <form string="Helpdesk Ticket"> + <header> + <button + string="Assign to me" + name="assign_to_me" + type="object" + attrs="{'invisible' : [('user_id', '!=', False)]}" + /> + <field + name="stage_id" + widget="statusbar" + options="{'clickable': '1', 'fold_field': 'fold'}" + /> + </header> + <sheet> + <widget + name="web_ribbon" + title="Archived" + bg_color="bg-danger" + attrs="{'invisible': [('active', '=', True)]}" + /> + <div class="oe_button_box" name="button_box"> + </div> + <div class="oe_title"> + <h1 class="oe_title"> + <field name="number" /> + </h1> + <h2 class="o_row"> + <field name="name" /> + </h2> + </div> + <group name="main"> + <group> + <field name="active" invisible="1" /> + <field name="team_id" options='{"always_reload": True}' /> + <field name="user_ids" readonly="1" invisible="1" /> + <field + name="user_id" + domain="[('share', '=', False)]" + options='{"always_reload": True}' + /> + <field name="priority" widget="priority" /> + <field + name="company_id" + options="{'no_create': True}" + groups="base.group_multi_company" + /> + <field name="create_date" readonly="1" /> + <field name="channel_id" /> + </group> + <group> + <field name="partner_id" /> + <field name="partner_name" /> + <field name="partner_email" /> + <field name="category_id" /> + <field + name="tag_ids" + widget="many2many_tags" + options="{'no_create_edit': True}" + /> + </group> + </group> + <group> + <notebook> + <page string="Description" name="description"> + <field name="description" widget="html" /> + </page> + <page string="Other Information" name="other_info"> + <group> + <field name="last_stage_update" readonly="1" /> + <field name="assigned_date" readonly="1" /> + <field name="closed_date" readonly="1" /> + </group> + </page> + </notebook> + </group> + </sheet> + <div class="oe_chatter"> + <field name="message_follower_ids" widget="mail_followers" /> + <field name="activity_ids" widget="mail_activity" /> + <field + name="message_ids" + widget="mail_thread" + options="{'post_refresh': 'recipients', 'open_attachments': True}" + /> + </div> + </form> + </field> + </record> + <record id="ticket_view_tree" model="ir.ui.view"> + <field name="name">helpdesk.ticket.view.tree</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <tree> + <field name="number" /> + <field name="name" /> + <field name="partner_name" /> + <field name="user_id" /> + <field name="stage_id" /> + <field name="priority" widget="priority" /> + <field name="create_date" readonly="1" /> + <field name="last_stage_update" /> + </tree> + </field> + </record> + <record id="view_helpdesk_ticket_kanban" model="ir.ui.view"> + <field name="name">helpdesk.ticket.kanban</field> + <field name="model">helpdesk.ticket</field> + <field name="priority" eval="100" /> + <field name="arch" type="xml"> + <kanban class="o_kanban_mobile" default_group_by="stage_id"> + <field name="number" /> + <field name="active" /> + <field name="name" /> + <field name="partner_name" /> + <field name="user_id" /> + <field name="color" /> + <field name="stage_id" /> + <field name="priority" widget="priority" /> + <field name="assigned_date" /> + <progressbar + field="activity_state" + colors="{"planned": "success", "today": "warning", "overdue": "danger"}" + /> + <templates> + <t t-name="kanban-box"> + <div + t-attf-class="oe_kanban_color_#{kanban_getcolor(record.color.raw_value)} oe_kanban_content oe_kanban_global_click" + > + <div + class="o_dropdown_kanban dropdown" + groups="base.group_user" + > + <a + class="dropdown-toggle btn" + role="button" + data-toggle="dropdown" + href="#" + title="Toggle dropdown" + > + <span class="fa fa-ellipsis-v" aria-hidden="true" /> + </a> + <ul + class="dropdown-menu" + role="menu" + aria-labelledby="dLabel" + > + <li t-if="widget.editable"> + <a type="edit">Edit</a> + </li> + <li t-if="widget.deletable"> + <a type="delete">Delete</a> + </li> + <li class="divider" /> + <li> + <ul + class="oe_kanban_colorpicker" + data-field="color" + /> + </li> + </ul> + </div> + <div class="o_kanban_record_top"> + <div class="o_kanban_record_headings"> + <field name="name" /> + <field + name="tag_ids" + widget="many2many_tags" + options="{'color_field': 'color'}" + /> + <field name="number" /> + <small class="o_kanban_record_subtitle text-muted"> + <field name="partner_id" /> + </small> + </div> + </div> + <div class="o_kanban_record_body" /> + <div class="o_kanban_record_bottom"> + <div class="oe_kanban_bottom_left"> + <field name="priority" widget="priority" /> + <field + name="activity_ids" + widget="kanban_activity" + related="activity_state" + /> + </div> + <div class="oe_kanban_bottom_right"> + <field + name="kanban_state" + widget="state_selection" + /> + <field name="activity_state" invisible="1" /> + <img + t-att-src="kanban_image('res.users', 'image_128', record.user_id.raw_value)" + t-att-title="record.user_id.value" + width="24" + height="24" + class="oe_kanban_avatar o_image_24_cover float-right" + t-att-alt="record.user_id.value" + /> + </div> + </div> + </div> + </t> + </templates> + </kanban> + </field> + </record> + <record id="helpdesk_ticket_views_pivot" model="ir.ui.view"> + <field name="name">helpdesk.ticket.view.pivot</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <pivot string="Pivot Analysis" disable_linking="True"> + <field name="team_id" type="row" /> + <field name="assigned_date" type="col" /> + </pivot> + </field> + </record> + <record id="action_duplicate_ticket" model="ir.actions.server"> + <field name="name">Duplicate</field> + <field name="model_id" ref="model_helpdesk_ticket" /> + <field name="binding_model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" /> + <field name="binding_view_types">list</field> + <field name="state">code</field> + <field name="code"> + action = model.action_duplicate_tickets() + </field> + </record> + <record id="model_helpdesk_ticket_action_share" model="ir.actions.server"> + <field name="name">Share</field> + <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" /> + <field name="binding_model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" /> + <field name="binding_view_types">form</field> + <field name="state">code</field> + <field name="code">action = records.action_share()</field> + </record> +</odoo> |