diff options
Diffstat (limited to 'helpdesk_mgmt/views/helpdesk_ticket_templates.xml')
| -rw-r--r-- | helpdesk_mgmt/views/helpdesk_ticket_templates.xml | 323 |
1 files changed, 323 insertions, 0 deletions
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_templates.xml b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml new file mode 100644 index 0000000..6ec2679 --- /dev/null +++ b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml @@ -0,0 +1,323 @@ +<?xml version="1.0" encoding="utf-8" ?> +<odoo> + <template + id="portal_layout" + name="Portal layout: ticket menu entry" + inherit_id="portal.portal_breadcrumbs" + priority="50" + > + <xpath expr="//ol[hasclass('o_portal_submenu')]" position="inside"> + <li + t-if="page_name == 'ticket' or ticket" + t-attf-class="breadcrumb-item #{'active ' if not ticket else ''}" + > + <a + t-if="ticket" + t-attf-href="/my/tickets?{{ keep_query() }}" + >Tickets</a> + <t t-else="">Tickets</t> + </li> + <li t-if="ticket" class="breadcrumb-item active"> + <t t-esc="ticket.name" /> + </li> + </xpath> + </template> + <template + id="portal_my_home" + name="Portal My Home : ticket entries" + inherit_id="portal.portal_my_home" + priority="40" + > + <xpath expr="//div[hasclass('o_portal_docs')]" position="inside"> + <t t-if="ticket_count" t-call="portal.portal_docs_entry"> + <t t-set="title">Tickets</t> + <t t-set="url" t-value="'/my/tickets'" /> + <t t-set="count" t-value="ticket_count" /> + </t> + <form method="POST" t-attf-action="/new/ticket"> + <input + type="hidden" + name="csrf_token" + t-att-value="request.csrf_token()" + /> + <button + name="create_new_ticket" + type="action" + class="btn btn-primary" + style="float: right; margin-right: 0px; margin-top:5px;" + >New Ticket</button> + </form> + </xpath> + </template> + <template id="portal_my_tickets" name="My tickets"> + <t t-call="portal.portal_layout"> + <t t-set="breadcrumbs_searchbar" t-value="True" /> + <form method="POST" t-attf-action="/new/ticket"> + <h3>Tickets + <t t-call="portal.portal_searchbar" /> + <button + name="create_new_ticket" + type="action" + class="btn btn-primary" + style="float: right; margin-right: 5px;" + >New Ticket</button> + </h3> + <input + type="hidden" + name="csrf_token" + t-att-value="request.csrf_token()" + /> + </form> + <t t-if="not tickets"> + <p>There are no tickets in your account.</p> + </t> + <div t-if="tickets" class="panel panel-default"> + <div class="table-responsive"> + <table class="table table-hover o_portal_my_doc_table"> + <thead> + <tr class="active"> + <th>By</th> + <th>Name</th> + <th>Category</th> + <th>Stage</th> + <th>Create Date</th> + <th>Last Stage Update</th> + <th>Close Date</th> + </tr> + </thead> + <t t-foreach="tickets" t-as="ticket"> + <tr> + <td> + <t t-esc="ticket.partner_id.name" /> + </td> + <td> + <a t-attf-href="/my/ticket/#{ticket.id}"> + <t t-esc="ticket.name" /> + </a> + </td> + <td> + <t t-esc="ticket.category_id.name" /> + </td> + <td> + <t t-esc="ticket.stage_id.name" /> + </td> + <td> + <span t-field="ticket.create_date" /> + </td> + <td> + <span t-field="ticket.last_stage_update" /> + </td> + <td> + <span t-field="ticket.closed_date" /> + </td> + </tr> + </t> + </table> + </div> + <div t-if="pager" class="o_portal_pager text-center"> + <t t-call="portal.pager" /> + </div> + </div> + </t> + </template> + <template id="portal_helpdesk_ticket_page" name="Ticket Portal Template"> + <t t-call="portal.portal_layout"> + <div class="container"> + <div class="panel panel-default"> + <div class="panel-heading"> + <div class="row"> + <div class="col-md-6"> + <h4> + <t t-call='portal.record_pager' /> + <span t-field="ticket.name" /> + </h4> + </div> + <t t-foreach="closed_stages" t-as="stage"> + <form + method="GET" + t-if="not ticket.closed_date" + t-attf-action="/ticket/close" + style="display:inline;" + > + <input + type="hidden" + name="ticket_id" + t-attf-value="#{ticket.id}" + /> + <input + type="hidden" + name="stage_id" + t-attf-value="#{stage.id}" + /> + <button + class="btn btn-success pull-right" + style="margin-right:15px;margin-top:3px;" + > + <span t-field="stage.name" /> + </button> + </form> + </t> + </div> + </div> + <div class="panel-body"> + <div class="mb8"> + <div> + <div class="pull-left"> + <strong>Date:</strong> + <span t-field="ticket.create_date" /> + <br /> + <b>Category:</b> + <t t-esc="ticket.category_id.name" /> + <br /> + <b>Stage:</b> + <t t-esc="ticket.stage_id.name" /> + <br /> + </div> + <div class="pull-right"> + <strong>Last Stage Update:</strong> + <span t-field="ticket.last_stage_update" /> + <br /> + </div> + </div> + <br /> + <br /> + <h4 class="page-header">Description</h4> + <t t-raw="ticket.description" /> + <br /> + </div> + <h4 class="page-header">History</h4> + <!-- Options:Ticket Chatter: user can reply --> + <t t-call="portal.message_thread"> + <t t-set="object" t-value="ticket" /> + </t> + </div> + </div> + </div> + <div class="oe_structure mb32" /> + </t> + </template> + <template id="portal_create_ticket" name="Create Ticket"> + <t t-call="portal.portal_layout"> + <div class="container"> + <div class="row"> + <div class="col-md-12"> + <h1 class="text-center">Send a new ticket</h1> + </div> + </div> + </div> + <form + action="/submitted/ticket" + method="POST" + class="form-horizontal mt32" + enctype="multipart/form-data" + > + <input + type="hidden" + name="csrf_token" + t-att-value="request.csrf_token()" + /> + <div class="form-group"> + <label + class="col-md-3 col-sm-4 control-label" + for="name" + >Name</label> + <div class="col-md-7 col-sm-8"> + <input + type="text" + class="form-control" + name="name" + t-attf-value="#{name}" + required="True" + /> + </div> + </div> + <div class="form-group"> + <label + class="col-md-3 col-sm-4 control-label" + for="email" + >Email</label> + <div class="col-md-7 col-sm-8"> + <input + type="email" + class="form-control" + name="email" + required="True" + t-attf-value="#{email}" + readonly="True" + /> + </div> + </div> + <div class="form-group"> + <label + class="col-md-3 col-sm-4 control-label" + for="category" + >Category</label> + <div class="col-md-7 col-sm-8"> + <select + class="form-control" + id="category" + name="category" + required="True" + > + <t t-foreach="categories" t-as="cat"> + <option t-attf-value="#{cat.id}"> + <t t-esc="cat.name" /> + </option> + </t> + </select> + </div> + </div> + <div class="form-group"> + <label + class="col-md-3 col-sm-4 control-label" + for="subject" + >Subject</label> + <div class="col-md-7 col-sm-8"> + <input + type="text" + class="form-control" + name="subject" + required="True" + /> + </div> + </div> + <div class="form-group"> + <label + class="col-md-3 col-sm-4 control-label" + for="attachment" + >Add Attachments</label> + <div class="col-md-7 col-sm-8"> + <div class="btn btn-default btn-file col-md-12"> + <input + class="form-control o_website_form_input" + name="attachment" + id="attachment" + type="file" + multiple="multiple" + /> + </div> + </div> + </div> + <div class="form-group"> + <label + class="col-md-3 col-dm-4 control-label" + for="description" + >Description</label> + <div class="col-md-7 col-sm-8"> + <textarea + class="form-control" + name="description" + style="min-height: 120px" + required="True" + /> + </div> + </div> + <div class="form-group"> + <div class="col-md-offset-3 col-sm-offset-4 col-sm-8 col-md-7"> + <button class="btn btn-primary btn-lg">Submit Ticket</button> + </div> + </div> + </form> + </t> + </template> +</odoo> |