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diff --git a/helpdesk_mgmt/readme/USAGE.rst b/helpdesk_mgmt/readme/USAGE.rst new file mode 100644 index 0000000..9f22d3f --- /dev/null +++ b/helpdesk_mgmt/readme/USAGE.rst @@ -0,0 +1,22 @@ +#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard +#. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones. + +.. figure:: ../static/description/Tickets_Kanban.PNG + :alt: Kanban view + :width: 600 px + +To create a new ticket from the kanban view: + +#. Press *Create* button or click on the plus icon at the top of the column of a stage. +#. Set the name or subject for the ticket. +#. Select the team that will manage the ticket. +#. You can select a user to assign the ticket. +#. Set the priority of the ticket. +#. Select the partner, and you can also set the partner name and email. +#. You can select a category and set tags for the ticket. +#. Add a description. +#. You can also attach files to the ticket. + +.. figure:: ../static/description/Tickets01.PNG + :alt: Create a new ticket + :width: 600 px |