1 files changed, 47 insertions, 0 deletions
diff --git a/helpdesk_mgmt/models/res_partner.py b/helpdesk_mgmt/models/res_partner.py
new file mode 100644
index 0000000..51cb48f
--- /dev/null
+++ b/helpdesk_mgmt/models/res_partner.py
@@ -0,0 +1,47 @@
+from odoo import fields, models
+
+
+class Partner(models.Model):
+    _inherit = "res.partner"
+
+    helpdesk_ticket_ids = fields.One2many(
+        comodel_name="helpdesk.ticket",
+        inverse_name="partner_id",
+        string="Related tickets",
+    )
+
+    helpdesk_ticket_count = fields.Integer(
+        compute="_compute_helpdesk_ticket_count", string="Ticket count"
+    )
+
+    helpdesk_ticket_active_count = fields.Integer(
+        compute="_compute_helpdesk_ticket_count", string="Ticket active count"
+    )
+
+    helpdesk_ticket_count_string = fields.Char(
+        compute="_compute_helpdesk_ticket_count", string="Tickets"
+    )
+
+    def _compute_helpdesk_ticket_count(self):
+        for record in self:
+            ticket_ids = self.env["helpdesk.ticket"].search(
+                [("partner_id", "child_of", record.id)]
+            )
+            record.helpdesk_ticket_count = len(ticket_ids)
+            record.helpdesk_ticket_active_count = len(
+                ticket_ids.filtered(lambda ticket: not ticket.stage_id.closed)
+            )
+            count_active = record.helpdesk_ticket_active_count
+            count = record.helpdesk_ticket_count
+            record.helpdesk_ticket_count_string = "{} / {}".format(count_active, count)
+
+    def action_view_helpdesk_tickets(self):
+        return {
+            "name": self.name,
+            "view_type": "form",
+            "view_mode": "tree,form",
+            "res_model": "helpdesk.ticket",
+            "type": "ir.actions.act_window",
+            "domain": [("partner_id", "child_of", self.id)],
+            "context": self.env.context,
+        }