1 files changed, 86 insertions, 0 deletions
diff --git a/helpdesk_mgmt/models/helpdesk_ticket_team.py b/helpdesk_mgmt/models/helpdesk_ticket_team.py
new file mode 100644
index 0000000..f52b03b
--- /dev/null
+++ b/helpdesk_mgmt/models/helpdesk_ticket_team.py
@@ -0,0 +1,86 @@
+from odoo import api, fields, models
+from odoo.tools.safe_eval import safe_eval
+
+
+class HelpdeskTeam(models.Model):
+
+    _name = "helpdesk.ticket.team"
+    _description = "Helpdesk Ticket Team"
+    _inherit = ["mail.thread", "mail.alias.mixin"]
+
+    name = fields.Char(string="Name", required=True)
+    user_ids = fields.Many2many(comodel_name="res.users", string="Members")
+    active = fields.Boolean(default=True)
+    category_ids = fields.Many2many(
+        comodel_name="helpdesk.ticket.category", string="Category"
+    )
+    company_id = fields.Many2one(
+        comodel_name="res.company",
+        string="Company",
+        default=lambda self: self.env.company,
+    )
+    user_id = fields.Many2one(
+        comodel_name="res.users",
+        string="Team Leader",
+        check_company=True,
+    )
+    alias_id = fields.Many2one(
+        comodel_name="mail.alias",
+        string="Email",
+        ondelete="restrict",
+        required=True,
+        help="The email address associated with \
+                               this channel. New emails received will \
+                               automatically create new tickets assigned \
+                               to the channel.",
+    )
+    color = fields.Integer(string="Color Index", default=0)
+    ticket_ids = fields.One2many(
+        comodel_name="helpdesk.ticket",
+        inverse_name="team_id",
+        string="Tickets",
+    )
+    todo_ticket_ids = fields.One2many(
+        related="ticket_ids",
+        domain="[('closed', '=', False)]",
+        string="Todo tickets",
+        readonly=True,
+    )
+    todo_ticket_count = fields.Integer(
+        string="Number of tickets", compute="_compute_todo_tickets"
+    )
+    todo_ticket_count_unassigned = fields.Integer(
+        string="Number of tickets unassigned", compute="_compute_todo_tickets"
+    )
+    todo_ticket_count_unattended = fields.Integer(
+        string="Number of tickets unattended", compute="_compute_todo_tickets"
+    )
+    todo_ticket_count_high_priority = fields.Integer(
+        string="Number of tickets in high priority", compute="_compute_todo_tickets"
+    )
+
+    @api.depends("ticket_ids", "ticket_ids.stage_id")
+    def _compute_todo_tickets(self):
+        for record in self:
+            record.todo_ticket_ids = record.ticket_ids.filtered(
+                lambda ticket: not ticket.closed
+            )
+            record.todo_ticket_count = len(record.todo_ticket_ids)
+            record.todo_ticket_count_unassigned = len(
+                record.todo_ticket_ids.filtered(lambda ticket: not ticket.user_id)
+            )
+            record.todo_ticket_count_unattended = len(
+                record.todo_ticket_ids.filtered(lambda ticket: ticket.unattended)
+            )
+            record.todo_ticket_count_high_priority = len(
+                record.todo_ticket_ids.filtered(lambda ticket: ticket.priority == "3")
+            )
+
+    def _alias_get_creation_values(self):
+        values = super()._alias_get_creation_values()
+        values["alias_model_id"] = self.env.ref(
+            "helpdesk_mgmt.model_helpdesk_ticket"
+        ).id
+        values["alias_defaults"] = defaults = safe_eval(self.alias_defaults or "{}")
+        defaults["team_id"] = self.id
+        return values