diff options
Diffstat (limited to 'helpdesk_mgmt/demo')
| -rw-r--r-- | helpdesk_mgmt/demo/helpdesk_demo.xml | 162 |
1 files changed, 162 insertions, 0 deletions
diff --git a/helpdesk_mgmt/demo/helpdesk_demo.xml b/helpdesk_mgmt/demo/helpdesk_demo.xml new file mode 100644 index 0000000..0aa16f1 --- /dev/null +++ b/helpdesk_mgmt/demo/helpdesk_demo.xml @@ -0,0 +1,162 @@ +<?xml version="1.0" ?> +<odoo noupdate="1"> + <!-- User Demo --> + <record id="base.user_demo" model="res.users"> + <field name="groups_id" eval="[(4,ref('group_helpdesk_user'))]" /> + </record> + <!-- Categories --> + <record id="helpdesk_category_1" model="helpdesk.ticket.category"> + <field eval=""Software"" name="name" /> + <field name="company_id" ref="base.main_company" /> + <field eval=""1"" name="active" /> + </record> + <record id="helpdesk_category_2" model="helpdesk.ticket.category"> + <field eval=""Wifi"" name="name" /> + <field name="company_id" ref="base.main_company" /> + <field eval=""1"" name="active" /> + </record> + <record id="helpdesk_category_3" model="helpdesk.ticket.category"> + <field eval=""Odoo"" name="name" /> + <field name="company_id" ref="base.main_company" /> + <field eval=""1"" name="active" /> + </record> + <!-- Mail aliases --> + <record id="mail_alias_1" model="mail.alias"> + <field eval=""General Alias for tickets"" name="alias_name" /> + <field ref="model_helpdesk_ticket" name="alias_model_id" /> + </record> + <!-- Teams --> + <record id="helpdesk_team_1" model="helpdesk.ticket.team"> + <field eval=""Localization team"" name="name" /> + <field + name="user_ids" + eval="[(6,0,[ref('base.user_root'), ref('base.user_demo')])]" + /> + <field eval=""1"" name="active" /> + <field + name="category_ids" + eval="[(6,0,[ref('helpdesk_category_1'), ref('helpdesk_category_2')])]" + /> + <field name="company_id" ref="base.main_company" /> + <field name="alias_id" ref="mail_alias_1" /> + </record> + <record id="helpdesk_team_2" model="helpdesk.ticket.team"> + <field name="name">Helpdesk</field> + <field name="user_ids" eval="[(6,0,[ref('base.user_demo')])]" /> + <field eval=""1"" name="active" /> + <field name="category_ids" eval="[(6,0,[ref('helpdesk_category_1')])]" /> + <field name="company_id" ref="base.main_company" /> + <field name="alias_id" ref="mail_alias_1" /> + </record> + <record id="helpdesk_team_3" model="helpdesk.ticket.team"> + <field eval=""Consultants"" name="name" /> + <field name="user_ids" eval="[(6,0,[ref('base.user_root')])]" /> + <field eval=""1"" name="active" /> + <field name="category_ids" eval="[(6,0,[ref('helpdesk_category_2')])]" /> + <field name="company_id" ref="base.main_company" /> + <field name="alias_id" ref="mail_alias_1" /> + </record> + <!-- Tags --> + <record id="helpdesk_tag_1" model="helpdesk.ticket.tag"> + <field eval=""Hard"" name="name" /> + <field eval=""1"" name="color" /> + <field eval=""1"" name="active" /> + <field name="company_id" ref="base.main_company" /> + </record> + <record id="helpdesk_tag_2" model="helpdesk.ticket.tag"> + <field eval=""Technical"" name="name" /> + <field eval=""2"" name="color" /> + <field eval=""1"" name="active" /> + <field name="company_id" ref="base.main_company" /> + </record> + <record id="helpdesk_tag_3" model="helpdesk.ticket.tag"> + <field eval=""Functional"" name="name" /> + <field eval=""3"" name="color" /> + <field eval=""1"" name="active" /> + <field name="company_id" ref="base.main_company" /> + </record> + <!-- Tickets --> + <record id="helpdesk_ticket_1" model="helpdesk.ticket"> + <field eval=""Problem with the delivery of goods"" name="name" /> + <field + eval=""Problem with the delivery of goods"" + name="description" + /> + <field eval=""1"" name="priority" /> + <field name="user_id" ref="base.user_root" /> + <field name="stage_id" ref="helpdesk_ticket_stage_new" /> + <field name="channel_id" ref="helpdesk_ticket_channel_web" /> + <field name="partner_id" ref="base.res_partner_3" /> + <field name="team_id" ref="helpdesk_team_2" /> + </record> + <record id="helpdesk_ticket_2" model="helpdesk.ticket"> + <field eval=""Damaged Products"" name="name" /> + <field eval=""Damaged Products"" name="description" /> + <field eval=""Alison Hardwell"" name="partner_name" /> + <field eval=""0"" name="priority" /> + <field name="user_id" ref="base.user_demo" /> + <field name="stage_id" ref="helpdesk_ticket_stage_new" /> + <field name="channel_id" ref="helpdesk_ticket_channel_web" /> + <field name="partner_id" ref="base.res_partner_2" /> + <field name="team_id" ref="helpdesk_team_1" /> + </record> + <record id="helpdesk_ticket_3" model="helpdesk.ticket"> + <field eval=""Document related problems"" name="name" /> + <field eval=""Document related problems"" name="description" /> + <field eval=""Jaime Bajozano"" name="partner_name" /> + <field eval=""contact@tecsas.fr"" name="partner_email" /> + <field eval=""1"" name="priority" /> + <field eval="[(6,0,[ref('helpdesk_tag_1')])]" name="tag_ids" /> + <field name="user_id" ref="base.user_root" /> + <field name="stage_id" ref="helpdesk_ticket_stage_cancelled" /> + <field name="channel_id" ref="helpdesk_ticket_channel_other" /> + <field name="partner_id" ref="base.res_partner_18" /> + <field name="team_id" ref="helpdesk_team_1" /> + </record> + <record id="helpdesk_ticket_4" model="helpdesk.ticket"> + <field eval=""Product quality not maintained"" name="name" /> + <field eval=""Product quality not maintained"" name="description" /> + <field eval=""Jamie Mads"" name="partner_name" /> + <field eval=""2"" name="priority" /> + <field name="user_id" ref="base.user_demo" /> + <field name="stage_id" ref="helpdesk_ticket_stage_in_progress" /> + <field name="partner_id" ref="base.res_partner_10" /> + <field name="team_id" ref="helpdesk_team_3" /> + <field name="channel_id" ref="helpdesk_ticket_channel_phone" /> + </record> + <record id="helpdesk_ticket_5" model="helpdesk.ticket"> + <field eval=""Some products missing"" name="name" /> + <field eval=""Some products missing"" name="description" /> + <field eval=""3"" name="priority" /> + <field name="user_id" ref="base.user_root" /> + <field name="partner_id" ref="base.res_partner_12" /> + <field name="team_id" ref="helpdesk_team_3" /> + <field name="stage_id" ref="helpdesk_ticket_stage_in_progress" /> + </record> + <record id="helpdesk_ticket_6" model="helpdesk.ticket"> + <field + eval=""Problem with the delivery of assignments"" + name="name" + /> + <field + eval=""Problem with the delivery of assignments"" + name="description" + /> + <field eval=""1"" name="priority" /> + <field eval="[(6,0,[ref('helpdesk_tag_2')])]" name="tag_ids" /> + <field name="user_id" ref="base.user_root" /> + <field name="stage_id" ref="helpdesk_ticket_stage_awaiting" /> + <field name="partner_id" ref="base.res_partner_12" /> + <field name="team_id" ref="helpdesk_team_3" /> + </record> + <record id="helpdesk_ticket_7" model="helpdesk.ticket"> + <field eval=""Documents unclear"" name="name" /> + <field eval=""Documents unclear"" name="description" /> + <field eval=""1"" name="priority" /> + <field eval="[(6,0,[ref('helpdesk_tag_3')])]" name="tag_ids" /> + <field name="user_id" ref="base.user_root" /> + <field name="stage_id" ref="helpdesk_ticket_stage_done" /> + <field name="partner_id" ref="base.res_partner_2" /> + <field name="team_id" ref="helpdesk_team_1" /> + </record> +</odoo> |