initial commit

10 files changed, 1384 insertions, 0 deletions

diff --git a/helpdesk_mgmt/views/helpdesk_dashboard_views.xml b/helpdesk_mgmt/views/helpdesk_dashboard_views.xml
new file mode 100644
index 0000000..508d95d
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_dashboard_views.xml
@@ -0,0 +1,141 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="helpdesk_ticket_kanban_view" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.team.kanban</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="arch" type="xml">
+            <kanban class="oe_background_grey o_kanban_dashboard" create="0">
+                <field name="name" />
+                <field name="color" />
+                <field name="todo_ticket_ids" />
+                <field name="todo_ticket_count" />
+                <field name="todo_ticket_count_unassigned" />
+                <field name="todo_ticket_count_unattended" />
+                <field name="todo_ticket_count_high_priority" />
+                <templates>
+                    <t t-name="kanban-box">
+                        <div t-attf-class="#{kanban_color(record.color.raw_value)}">
+                            <div t-attf-class="o_kanban_card_header">
+                                <div class="o_kanban_card_header_title">
+                                    <div class="o_primary">
+                                        <a
+                                            name="%(action_helpdesk_ticket_kanban_from_dashboard)d"
+                                            type="action"
+                                        >
+                                            <field name="name" />
+                                        </a>
+                                    </div>
+                                </div>
+                                <div class="o_kanban_manage_button_section">
+                                    <a
+                                        class="o_kanban_manage_toggle_button"
+                                        href="#"
+                                        title="Toggle dropdown"
+                                    >
+                                        <i class="fa fa-ellipsis-v" />
+                                    </a>
+                                </div>
+                                <div class="container o_kanban_card_content">
+                                    <div class="row">
+                                        <div
+                                            class="col-6 o_kanban_primary_left"
+                                            style="padding-top:20px;"
+                                        >
+                                            <button
+                                                class="btn btn-primary"
+                                                name="%(action_helpdesk_ticket_kanban_from_dashboard)d"
+                                                type="action"
+                                                context="{'search_default_open': 1}"
+                                            >
+                                 <t t-esc="record.todo_ticket_count.value" /> To Do
+                             </button>
+                                        </div>
+                                        <div class="col-6 o_kanban_primary_right">
+                                            <div class="row">
+                                                <div class="col-9">
+                                                    <a
+                                                        name="%(action_helpdesk_ticket_kanban_from_dashboard)d"
+                                                        type="action"
+                                                        context="{'search_default_unassigned': 1}"
+                                                    >
+                                         Unassigned
+                                     </a>
+                                                </div>
+                                                <div class="col-3">
+                                                    <t
+                                                        t-esc="record.todo_ticket_count_unassigned.value"
+                                                    />
+                                                </div>
+                                                <div class="col-9">
+                                                    <a
+                                                        name="%(action_helpdesk_ticket_kanban_from_dashboard)d"
+                                                        type="action"
+                                                        context="{'search_default_unattended': 1}"
+                                                    >
+                                         Unattended
+                                     </a>
+                                                </div>
+                                                <div class="col-3">
+                                                    <t
+                                                        t-esc="record.todo_ticket_count_unattended.value"
+                                                    />
+                                                </div>
+                                                <div class="col-9">
+                                                    <a
+                                                        name="%(action_helpdesk_ticket_kanban_from_dashboard)d"
+                                                        type="action"
+                                                        context="{'search_default_high_priority': 1}"
+                                                    >
+                                     High Priority
+                                   </a>
+                                                </div>
+                                                <div class="col-3">
+                                                    <t
+                                                        t-esc="record.todo_ticket_count_high_priority.value"
+                                                    />
+                                                </div>
+                                            </div>
+                                        </div>
+                                    </div>
+                                </div>
+                                <div
+                                    class="container o_kanban_card_manage_pane dropdown-menu"
+                                    role="menu"
+                                >
+                                    <div class="row">
+                                        <div
+                                            class="col-6 o_kanban_card_manage_section o_kanban_manage_view"
+                                        >
+                                            <div class="o_kanban_card_manage_title">
+                                                <span>View</span>
+                                            </div>
+                                            <div>
+                                                <a
+                                                    name="%(action_helpdesk_ticket_kanban_from_dashboard)d"
+                                                    type="action"
+                                                >
+                                   All
+                               </a>
+                                            </div>
+                                        </div>
+                                    </div>
+                                    <div
+                                        t-if="widget.editable"
+                                        class="o_kanban_card_manage_settings row"
+                                    >
+                                        <div class="col-8">
+                                            <ul
+                                                class="oe_kanban_colorpicker"
+                                                data-field="color"
+                                            />
+                                        </div>
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+                    </t>
+                </templates>
+            </kanban>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_category_views.xml b/helpdesk_mgmt/views/helpdesk_ticket_category_views.xml
new file mode 100644
index 0000000..b148d93
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_category_views.xml
@@ -0,0 +1,62 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="view_helpdesk_ticket_category_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.category.search</field>
+        <field name="model">helpdesk.ticket.category</field>
+        <field name="arch" type="xml">
+            <search string="Helpdesk Category Search">
+                <filter
+                    string="Archived"
+                    name="inactive"
+                    domain="[('active','=',False)]"
+                />
+                <separator />
+                <field name="name" filter_domain="[('name', 'ilike', self)]" />
+            </search>
+        </field>
+    </record>
+    <record id="view_helpdesk_category_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_category.form</field>
+        <field name="model">helpdesk.ticket.category</field>
+        <field name="arch" type="xml">
+            <form string="Stages">
+                <header>
+                </header>
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button
+                            name="toggle_active"
+                            type="object"
+                            class="oe_stat_button"
+                            icon="fa-check"
+                        >
+                            <field
+                                name="active"
+                                widget="boolean_button"
+                                options='{"terminology": "active"}'
+                            />
+                        </button>
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only" />
+                        <h1>
+                            <field name="name" required="1" />
+                        </h1>
+                    </div>
+                    <group name="main">
+                        <field name="company_id" groups="base.group_multi_company" />
+                    </group>
+                </sheet>
+            </form>
+        </field>
+    </record>
+    <record id="view_helpdesk_category_tree" model="ir.ui.view">
+        <field name="name">view.helpdesk_category.tree</field>
+        <field name="model">helpdesk.ticket.category</field>
+        <field name="arch" type="xml">
+            <tree string="Team">
+                <field name="name" />
+            </tree>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_channel_views.xml b/helpdesk_mgmt/views/helpdesk_ticket_channel_views.xml
new file mode 100644
index 0000000..5d26964
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_channel_views.xml
@@ -0,0 +1,62 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="view_helpdesk_ticket_channel_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.channel.search</field>
+        <field name="model">helpdesk.ticket.channel</field>
+        <field name="arch" type="xml">
+            <search string="Helpdesk Category Search">
+                <filter
+                    string="Archived"
+                    name="inactive"
+                    domain="[('active','=',False)]"
+                />
+                <separator />
+                <field name="name" filter_domain="[('name', 'ilike', self)]" />
+            </search>
+        </field>
+    </record>
+    <record id="view_helpdesk_channel_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_channel.form</field>
+        <field name="model">helpdesk.ticket.channel</field>
+        <field name="arch" type="xml">
+            <form string="Stages">
+                <header>
+                </header>
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button
+                            name="toggle_active"
+                            type="object"
+                            class="oe_stat_button"
+                            icon="fa-check"
+                        >
+                            <field
+                                name="active"
+                                widget="boolean_button"
+                                options='{"terminology": "active"}'
+                            />
+                        </button>
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only" />
+                        <h1>
+                            <field name="name" required="1" />
+                        </h1>
+                    </div>
+                    <group name="main">
+                        <field name="company_id" groups="base.group_multi_company" />
+                    </group>
+                </sheet>
+            </form>
+        </field>
+    </record>
+    <record id="view_helpdesk_channel_tree" model="ir.ui.view">
+        <field name="name">view.helpdesk_channel.tree</field>
+        <field name="model">helpdesk.ticket.channel</field>
+        <field name="arch" type="xml">
+            <tree string="Team">
+                <field name="name" />
+            </tree>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_menu.xml b/helpdesk_mgmt/views/helpdesk_ticket_menu.xml
new file mode 100644
index 0000000..8b03cad
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_menu.xml
@@ -0,0 +1,130 @@
+<?xml version='1.0' encoding='utf-8' ?>
+<odoo>
+    <!-- Actions -->
+    <record id="helpdesk_ticket_dashboard_action" model="ir.actions.act_window">
+        <field name="name">Dashboard</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket.team</field>
+        <field name="view_mode">kanban,tree,form,pivot</field>
+    </record>
+    <record id="helpdesk_ticket_action" model="ir.actions.act_window">
+        <field name="name">Tickets</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket</field>
+        <field name="view_mode">tree,kanban,form,pivot</field>
+    </record>
+    <record id="helpdesk_ticket_reporting_action" model="ir.actions.act_window">
+        <field name="name">Reporting</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket</field>
+        <field name="view_mode">pivot,graph</field>
+    </record>
+    <record id="helpdesk_ticket_channel_action" model="ir.actions.act_window">
+        <field name="name">Channels</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket.channel</field>
+        <field name="view_mode">tree,form</field>
+    </record>
+    <record id="helpdesk_ticket_category_action" model="ir.actions.act_window">
+        <field name="name">Categories</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket.category</field>
+        <field name="view_mode">tree,form</field>
+    </record>
+    <record id="helpdesk_ticket_team_action" model="ir.actions.act_window">
+        <field name="name">Teams</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket.team</field>
+        <field name="view_mode">tree,form</field>
+    </record>
+    <record id="helpdesk_ticket_stage_action" model="ir.actions.act_window">
+        <field name="name">Stages</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket.stage</field>
+        <field name="view_mode">tree,form</field>
+    </record>
+    <record id="helpdesk_ticket_tag_action" model="ir.actions.act_window">
+        <field name="name">Ticket Tags</field>
+        <field name="type">ir.actions.act_window</field>
+        <field name="res_model">helpdesk.ticket.tag</field>
+        <field name="view_mode">tree,form</field>
+    </record>
+    <!-- Menus -->
+    <menuitem
+        id="helpdesk_ticket_main_menu"
+        name="Helpdesk"
+        sequence="16"
+        web_icon="helpdesk_mgmt,static/description/icon.png"
+        groups="group_helpdesk_user_own"
+    />
+    <menuitem
+        id="helpdesk_ticket_dashboard_menu"
+        name="Dashboard"
+        parent="helpdesk_ticket_main_menu"
+        action="helpdesk_ticket_dashboard_action"
+        sequence="1"
+    />
+    <menuitem
+        id="helpdesk_ticket_menu"
+        name="Tickets"
+        parent="helpdesk_ticket_main_menu"
+        action="helpdesk_ticket_action"
+        sequence="10"
+    />
+    <menuitem
+        id="helpdesk_ticket_reporting_menu"
+        name="Reporting"
+        parent="helpdesk_ticket_main_menu"
+        sequence="25"
+        groups="group_helpdesk_manager"
+    />
+    <menuitem
+        id="helpdesk_ticket_reporting_analysis"
+        name="Tickets"
+        parent="helpdesk_ticket_reporting_menu"
+        action="helpdesk_ticket_reporting_action"
+        sequence="5"
+    />
+    <menuitem
+        id="helpdesk_ticket_config_main_menu"
+        name="Configuration"
+        parent="helpdesk_ticket_main_menu"
+        sequence="35"
+        groups="group_helpdesk_manager"
+    />
+    <menuitem
+        id="helpdesk_ticket_channel_menu"
+        name="Channels"
+        parent="helpdesk_ticket_config_main_menu"
+        action="helpdesk_ticket_channel_action"
+        sequence="5"
+    />
+    <menuitem
+        id="helpdesk_ticket_category_menu"
+        name="Categories"
+        parent="helpdesk_ticket_config_main_menu"
+        action="helpdesk_ticket_category_action"
+        sequence="15"
+    />
+    <menuitem
+        id="helpdesk_ticket_stage_menu"
+        name="Stages"
+        parent="helpdesk_ticket_config_main_menu"
+        action="helpdesk_ticket_stage_action"
+        sequence="25"
+    />
+    <menuitem
+        id="helpdesk_ticket_team_menu"
+        name="Teams"
+        parent="helpdesk_ticket_config_main_menu"
+        action="helpdesk_ticket_team_action"
+        sequence="35"
+    />
+    <menuitem
+        id="helpdesk_ticket_tag_menu"
+        name="Ticket Tags"
+        parent="helpdesk_ticket_config_main_menu"
+        action="helpdesk_ticket_tag_action"
+        sequence="45"
+    />
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_stage_views.xml b/helpdesk_mgmt/views/helpdesk_ticket_stage_views.xml
new file mode 100644
index 0000000..0dff753
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_stage_views.xml
@@ -0,0 +1,76 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="view_helpdesk_ticket_stage_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.stage.search</field>
+        <field name="model">helpdesk.ticket.stage</field>
+        <field name="arch" type="xml">
+            <search string="Ticket Stage Search">
+                <filter
+                    string="Archived"
+                    name="inactive"
+                    domain="[('active','=',False)]"
+                />
+                <separator />
+                <field name="name" filter_domain="[('name', 'ilike', self)]" />
+            </search>
+        </field>
+    </record>
+    <record id="view_helpdesk_ticket_stage_form" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.stage.form</field>
+        <field name="model">helpdesk.ticket.stage</field>
+        <field name="arch" type="xml">
+            <form string="Stages">
+                <header>
+                </header>
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button
+                            name="toggle_active"
+                            type="object"
+                            class="oe_stat_button"
+                            icon="fa-check"
+                        >
+                            <field
+                                name="active"
+                                widget="boolean_button"
+                                options='{"terminology": "active"}'
+                            />
+                        </button>
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only" />
+                        <h1>
+                            <field name="name" required="1" />
+                        </h1>
+                    </div>
+                    <group name="main">
+                        <group name="main_left">
+                            <field name="sequence" />
+                            <field name="mail_template_id" />
+                            <field
+                                name="company_id"
+                                groups="base.group_multi_company"
+                            />
+                        </group>
+                        <group name="main_right">
+                            <field name="closed" />
+                            <field name="unattended" />
+                        </group>
+                    </group>
+                    <field name="description" widget="html" />
+                </sheet>
+            </form>
+        </field>
+    </record>
+    <record id="view_helpdesk_ticket_stage_tree" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.stage.tree</field>
+        <field name="model">helpdesk.ticket.stage</field>
+        <field name="arch" type="xml">
+            <tree string="Ticket Stages">
+                <field name="sequence" widget="handle" />
+                <field name="name" />
+                <field name="mail_template_id" />
+            </tree>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_tag_views.xml b/helpdesk_mgmt/views/helpdesk_ticket_tag_views.xml
new file mode 100644
index 0000000..68d4a47
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_tag_views.xml
@@ -0,0 +1,62 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="view_helpdesk_ticket_tag_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.tag.search</field>
+        <field name="model">helpdesk.ticket.tag</field>
+        <field name="arch" type="xml">
+            <search string="Ticket Tag Search">
+                <filter
+                    string="Archived"
+                    name="inactive"
+                    domain="[('active','=',False)]"
+                />
+                <separator />
+                <field name="name" filter_domain="[('name', 'ilike', self)]" />
+            </search>
+        </field>
+    </record>
+    <record id="view_helpdesk_ticket_tag_form" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.tag.form</field>
+        <field name="model">helpdesk.ticket.tag</field>
+        <field name="arch" type="xml">
+            <form string="Tags">
+                <header>
+                </header>
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button
+                            name="toggle_active"
+                            type="object"
+                            class="oe_stat_button"
+                            icon="fa-check"
+                        >
+                            <field
+                                name="active"
+                                widget="boolean_button"
+                                options="{&quot;terminology&quot;: &quot;active&quot;}"
+                            />
+                        </button>
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only" />
+                        <h1>
+                            <field name="name" required="1" />
+                        </h1>
+                    </div>
+                    <group name="main">
+                        <field name="color" />
+                    </group>
+                </sheet>
+            </form>
+        </field>
+    </record>
+    <record id="view_helpdesk_ticket_tag_tree" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.tag.tree</field>
+        <field name="model">helpdesk.ticket.tag</field>
+        <field name="arch" type="xml">
+            <tree string="Ticket Tags">
+                <field name="name" />
+            </tree>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_team_views.xml b/helpdesk_mgmt/views/helpdesk_ticket_team_views.xml
new file mode 100644
index 0000000..944de5d
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_team_views.xml
@@ -0,0 +1,154 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <record id="view_helpdesk_ticket_team_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.team.search</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="arch" type="xml">
+            <search string="Helpdesk Team Search">
+                <filter
+                    string="Archived"
+                    name="inactive"
+                    domain="[('active','=',False)]"
+                />
+                <separator />
+                <field name="name" filter_domain="[('name', 'ilike', self)]" />
+                <field
+                    name="user_ids"
+                    string="User"
+                    filter_domain="[('user_ids', 'ilike', self)]"
+                />
+            </search>
+        </field>
+    </record>
+    <record id="view_helpdesk_team_form" model="ir.ui.view">
+        <field name="name">view.helpdesk_team.form</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="arch" type="xml">
+            <form string="Helpdesk Team">
+                <sheet>
+                    <div class="oe_button_box" name="button_box" />
+                    <widget
+                        name="web_ribbon"
+                        text="Archived"
+                        bg_color="bg-danger"
+                        attrs="{'invisible': [('active', '=', True)]}"
+                    />
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only" string="Helpdesk Team" />
+                        <h1>
+                            <field name="name" placeholder="Helpdesk Team name..." />
+                        </h1>
+                        <div name="options_active" />
+                    </div>
+                    <group>
+                        <group name="left">
+                            <field name="active" invisible="1" />
+                            <field name="user_id" domain="[('share', '=', False)]" />
+                            <label for="alias_name" string="Email Alias" />
+                            <div class="oe_inline" name="alias_def">
+                                <field
+                                    name="alias_id"
+                                    class="oe_read_only oe_inline"
+                                    string="Email Alias"
+                                    required="0"
+                                />
+                                <div
+                                    class="oe_edit_only oe_inline"
+                                    name="edit_alias"
+                                    style="display: inline;"
+                                >
+                                    <field name="alias_name" class="oe_inline" />@<field
+                                        name="alias_domain"
+                                        class="oe_inline"
+                                        readonly="1"
+                                    />
+                                    <button
+                                        icon="fa-arrow-right"
+                                        type="action"
+                                        name="%(base_setup.action_general_configuration)d"
+                                        string="Configure domain name"
+                                        class="btn-link"
+                                        attrs="{'invisible': [('alias_domain', '!=', False)]}"
+                                    />
+                                </div>
+                            </div>
+                            <field
+                                name="alias_contact"
+                                class="oe_inline"
+                                string="Accept Emails From"
+                            />
+                            <field name="alias_user_id" string="Assign to" />
+                            <field
+                                name="company_id"
+                                options="{'no_create': True}"
+                                groups="base.group_multi_company"
+                            />
+                        </group>
+                        <group name="right">
+                        </group>
+                    </group>
+                    <notebook>
+                        <page name="members" string="Team Members">
+                            <field
+                                name="user_ids"
+                                widget="many2many"
+                                options="{'not_delete': True}"
+                            >
+                                <kanban
+                                    quick_create="false"
+                                    create="true"
+                                    delete="true"
+                                >
+                                    <field name="id" />
+                                    <field name="name" />
+                                    <templates>
+                                        <t t-name="kanban-box">
+                                            <div
+                                                class="oe_kanban_global_click"
+                                                style="max-width: 200px"
+                                            >
+                                                <div class="o_kanban_record_top">
+                                                    <img
+                                                        t-att-src="kanban_image('res.users', 'image_128', record.id.raw_value)"
+                                                        class="oe_avatar oe_kanban_avatar_smallbox o_image_40_cover mb0"
+                                                        alt="Avatar"
+                                                    />
+                                                    <div
+                                                        class="o_kanban_record_headings ml8"
+                                                    >
+                                                        <strong
+                                                            class="o_kanban_record_title"
+                                                        >
+                                                            <field name="name" />
+                                                        </strong>
+                                                    </div>
+                                                </div>
+                                            </div>
+                                        </t>
+                                    </templates>
+                                </kanban>
+                            </field>
+                        </page>
+                    </notebook>
+                </sheet>
+                <div class="oe_chatter">
+                    <field
+                        name="message_follower_ids"
+                        widget="mail_followers"
+                        help="Follow this salesteam to automatically track the events associated to users of this team."
+                    />
+                    <field name="message_ids" widget="mail_thread" />
+                </div>
+            </form>
+        </field>
+    </record>
+    <record id="view_helpdesk_team_tree" model="ir.ui.view">
+        <field name="name">view.helpdesk_team.tree</field>
+        <field name="model">helpdesk.ticket.team</field>
+        <field name="arch" type="xml">
+            <tree string="Team">
+                <field name="name" />
+            </tree>
+        </field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_templates.xml b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml
new file mode 100644
index 0000000..6ec2679
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml
@@ -0,0 +1,323 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <template
+        id="portal_layout"
+        name="Portal layout: ticket menu entry"
+        inherit_id="portal.portal_breadcrumbs"
+        priority="50"
+    >
+        <xpath expr="//ol[hasclass('o_portal_submenu')]" position="inside">
+            <li
+                t-if="page_name == 'ticket' or ticket"
+                t-attf-class="breadcrumb-item #{'active ' if not ticket else ''}"
+            >
+                <a
+                    t-if="ticket"
+                    t-attf-href="/my/tickets?{{ keep_query() }}"
+                >Tickets</a>
+                <t t-else="">Tickets</t>
+            </li>
+            <li t-if="ticket" class="breadcrumb-item active">
+                <t t-esc="ticket.name" />
+            </li>
+        </xpath>
+    </template>
+    <template
+        id="portal_my_home"
+        name="Portal My Home : ticket entries"
+        inherit_id="portal.portal_my_home"
+        priority="40"
+    >
+        <xpath expr="//div[hasclass('o_portal_docs')]" position="inside">
+            <t t-if="ticket_count" t-call="portal.portal_docs_entry">
+                <t t-set="title">Tickets</t>
+                <t t-set="url" t-value="'/my/tickets'" />
+                <t t-set="count" t-value="ticket_count" />
+            </t>
+            <form method="POST" t-attf-action="/new/ticket">
+                <input
+                    type="hidden"
+                    name="csrf_token"
+                    t-att-value="request.csrf_token()"
+                />
+                <button
+                    name="create_new_ticket"
+                    type="action"
+                    class="btn btn-primary"
+                    style="float: right; margin-right: 0px; margin-top:5px;"
+                >New Ticket</button>
+            </form>
+        </xpath>
+    </template>
+    <template id="portal_my_tickets" name="My tickets">
+        <t t-call="portal.portal_layout">
+            <t t-set="breadcrumbs_searchbar" t-value="True" />
+            <form method="POST" t-attf-action="/new/ticket">
+                <h3>Tickets
+            <t t-call="portal.portal_searchbar" />
+            <button
+                        name="create_new_ticket"
+                        type="action"
+                        class="btn btn-primary"
+                        style="float: right; margin-right: 5px;"
+                    >New Ticket</button>
+          </h3>
+                <input
+                    type="hidden"
+                    name="csrf_token"
+                    t-att-value="request.csrf_token()"
+                />
+            </form>
+            <t t-if="not tickets">
+                <p>There are no tickets in your account.</p>
+            </t>
+            <div t-if="tickets" class="panel panel-default">
+                <div class="table-responsive">
+                    <table class="table table-hover o_portal_my_doc_table">
+                        <thead>
+                            <tr class="active">
+                                <th>By</th>
+                                <th>Name</th>
+                                <th>Category</th>
+                                <th>Stage</th>
+                                <th>Create Date</th>
+                                <th>Last Stage Update</th>
+                                <th>Close Date</th>
+                            </tr>
+                        </thead>
+                        <t t-foreach="tickets" t-as="ticket">
+                            <tr>
+                                <td>
+                                    <t t-esc="ticket.partner_id.name" />
+                                </td>
+                                <td>
+                                    <a t-attf-href="/my/ticket/#{ticket.id}">
+                                        <t t-esc="ticket.name" />
+                                    </a>
+                                </td>
+                                <td>
+                                    <t t-esc="ticket.category_id.name" />
+                                </td>
+                                <td>
+                                    <t t-esc="ticket.stage_id.name" />
+                                </td>
+                                <td>
+                                    <span t-field="ticket.create_date" />
+                                </td>
+                                <td>
+                                    <span t-field="ticket.last_stage_update" />
+                                </td>
+                                <td>
+                                    <span t-field="ticket.closed_date" />
+                                </td>
+                            </tr>
+                        </t>
+                    </table>
+                </div>
+                <div t-if="pager" class="o_portal_pager text-center">
+                    <t t-call="portal.pager" />
+                </div>
+            </div>
+        </t>
+    </template>
+    <template id="portal_helpdesk_ticket_page" name="Ticket Portal Template">
+        <t t-call="portal.portal_layout">
+            <div class="container">
+                <div class="panel panel-default">
+                    <div class="panel-heading">
+                        <div class="row">
+                            <div class="col-md-6">
+                                <h4>
+                                    <t t-call='portal.record_pager' />
+                                    <span t-field="ticket.name" />
+                                </h4>
+                            </div>
+                            <t t-foreach="closed_stages" t-as="stage">
+                                <form
+                                    method="GET"
+                                    t-if="not ticket.closed_date"
+                                    t-attf-action="/ticket/close"
+                                    style="display:inline;"
+                                >
+                                    <input
+                                        type="hidden"
+                                        name="ticket_id"
+                                        t-attf-value="#{ticket.id}"
+                                    />
+                                    <input
+                                        type="hidden"
+                                        name="stage_id"
+                                        t-attf-value="#{stage.id}"
+                                    />
+                                    <button
+                                        class="btn btn-success pull-right"
+                                        style="margin-right:15px;margin-top:3px;"
+                                    >
+                                        <span t-field="stage.name" />
+                                    </button>
+                                </form>
+                            </t>
+                        </div>
+                    </div>
+                    <div class="panel-body">
+                        <div class="mb8">
+                            <div>
+                                <div class="pull-left">
+                                    <strong>Date:</strong>
+                                    <span t-field="ticket.create_date" />
+                                    <br />
+                                    <b>Category:</b>
+                                    <t t-esc="ticket.category_id.name" />
+                                    <br />
+                                    <b>Stage:</b>
+                                    <t t-esc="ticket.stage_id.name" />
+                                    <br />
+                                </div>
+                                <div class="pull-right">
+                                    <strong>Last Stage Update:</strong>
+                                    <span t-field="ticket.last_stage_update" />
+                                    <br />
+                                </div>
+                            </div>
+                            <br />
+                            <br />
+                            <h4 class="page-header">Description</h4>
+                            <t t-raw="ticket.description" />
+                            <br />
+                        </div>
+                        <h4 class="page-header">History</h4>
+                        <!-- Options:Ticket Chatter: user can reply -->
+                        <t t-call="portal.message_thread">
+                            <t t-set="object" t-value="ticket" />
+                        </t>
+                    </div>
+                </div>
+            </div>
+            <div class="oe_structure mb32" />
+        </t>
+    </template>
+    <template id="portal_create_ticket" name="Create Ticket">
+        <t t-call="portal.portal_layout">
+            <div class="container">
+                <div class="row">
+                    <div class="col-md-12">
+                        <h1 class="text-center">Send a new ticket</h1>
+                    </div>
+                </div>
+            </div>
+            <form
+                action="/submitted/ticket"
+                method="POST"
+                class="form-horizontal mt32"
+                enctype="multipart/form-data"
+            >
+                <input
+                    type="hidden"
+                    name="csrf_token"
+                    t-att-value="request.csrf_token()"
+                />
+                <div class="form-group">
+                    <label
+                        class="col-md-3 col-sm-4 control-label"
+                        for="name"
+                    >Name</label>
+                    <div class="col-md-7 col-sm-8">
+                        <input
+                            type="text"
+                            class="form-control"
+                            name="name"
+                            t-attf-value="#{name}"
+                            required="True"
+                        />
+                    </div>
+                </div>
+                <div class="form-group">
+                    <label
+                        class="col-md-3 col-sm-4 control-label"
+                        for="email"
+                    >Email</label>
+                    <div class="col-md-7 col-sm-8">
+                        <input
+                            type="email"
+                            class="form-control"
+                            name="email"
+                            required="True"
+                            t-attf-value="#{email}"
+                            readonly="True"
+                        />
+                    </div>
+                </div>
+                <div class="form-group">
+                    <label
+                        class="col-md-3 col-sm-4 control-label"
+                        for="category"
+                    >Category</label>
+                    <div class="col-md-7 col-sm-8">
+                        <select
+                            class="form-control"
+                            id="category"
+                            name="category"
+                            required="True"
+                        >
+                            <t t-foreach="categories" t-as="cat">
+                                <option t-attf-value="#{cat.id}">
+                                    <t t-esc="cat.name" />
+                                </option>
+                            </t>
+                        </select>
+                    </div>
+                </div>
+                <div class="form-group">
+                    <label
+                        class="col-md-3 col-sm-4 control-label"
+                        for="subject"
+                    >Subject</label>
+                    <div class="col-md-7 col-sm-8">
+                        <input
+                            type="text"
+                            class="form-control"
+                            name="subject"
+                            required="True"
+                        />
+                    </div>
+                </div>
+                <div class="form-group">
+                    <label
+                        class="col-md-3 col-sm-4 control-label"
+                        for="attachment"
+                    >Add Attachments</label>
+                    <div class="col-md-7 col-sm-8">
+                        <div class="btn btn-default btn-file col-md-12">
+                            <input
+                                class="form-control o_website_form_input"
+                                name="attachment"
+                                id="attachment"
+                                type="file"
+                                multiple="multiple"
+                            />
+                        </div>
+                    </div>
+                </div>
+                <div class="form-group">
+                    <label
+                        class="col-md-3 col-dm-4 control-label"
+                        for="description"
+                    >Description</label>
+                    <div class="col-md-7 col-sm-8">
+                        <textarea
+                            class="form-control"
+                            name="description"
+                            style="min-height: 120px"
+                            required="True"
+                        />
+                    </div>
+                </div>
+                <div class="form-group">
+                    <div class="col-md-offset-3 col-sm-offset-4 col-sm-8 col-md-7">
+                        <button class="btn btn-primary btn-lg">Submit Ticket</button>
+                    </div>
+                </div>
+            </form>
+        </t>
+    </template>
+</odoo>
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_views.xml b/helpdesk_mgmt/views/helpdesk_ticket_views.xml
new file mode 100644
index 0000000..6e068bf
--- /dev/null
+++ b/helpdesk_mgmt/views/helpdesk_ticket_views.xml
@@ -0,0 +1,351 @@
+<?xml version='1.0' encoding='utf-8' ?>
+<odoo>
+    <record
+        id="action_helpdesk_ticket_kanban_from_dashboard"
+        model="ir.actions.act_window"
+    >
+        <field name="name">Helpdesk Ticket</field>
+        <field name="res_model">helpdesk.ticket</field>
+        <field name="view_mode">kanban,tree,form</field>
+        <field name="context">
+            {'default_team_id': active_id}
+        </field>
+        <field name="domain">[('team_id', '=', active_id)]</field>
+    </record>
+    <record id="helpdesk_ticket_view_search" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.view.search</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <search>
+                <field name="number" />
+                <field name="partner_id" />
+                <field name="user_id" />
+                <field name="name" />
+                <field name="tag_ids" />
+                <field name="stage_id" />
+                <filter
+                    string="Unassigned"
+                    name="unassigned"
+                    domain="[('user_id','=',False)]"
+                />
+                <filter string="Open" name="open" domain="[('closed', '=', False )]" />
+                <filter
+                    string="Unattended"
+                    name="unattended"
+                    domain="[('unattended', '=', True )]"
+                />
+                <filter
+                    string="High Priority"
+                    name="high_priority"
+                    domain="[('priority','=','3')]"
+                />
+                <separator />
+                <filter
+                    string="My Tickets"
+                    name="mytickets"
+                    domain="[('user_id','=',uid)]"
+                />
+                <filter
+                    string="My Followed Tickets"
+                    name="my_followed_tickets"
+                    domain="[('message_is_follower', '=', True)]"
+                />
+                <separator />
+                <filter
+                    name="last_week"
+                    string="Last Week"
+                    domain="[('create_date','&gt;', (context_today() - datetime.timedelta(weeks=1)).strftime('%%Y-%%m-%%d') )]"
+                />
+                <separator />
+                <filter
+                    string="My Activities"
+                    name="activities_my"
+                    domain="[('activity_ids.user_id', '=', uid)]"
+                />
+                <filter
+                    string="Late Activities"
+                    name="activities_overdue"
+                    domain="[('activity_ids.date_deadline', '&lt;', context_today().strftime('%Y-%m-%d'))]"
+                    help="Show all records which has next action date is before today"
+                />
+                <filter
+                    string="Today Activities"
+                    name="activities_today"
+                    domain="[('activity_ids.date_deadline', '=', context_today().strftime('%Y-%m-%d'))]"
+                />
+                <filter
+                    string="Future Activities"
+                    name="activities_upcoming_all"
+                    domain="[('activity_ids.date_deadline', '&gt;', context_today().strftime('%Y-%m-%d'))
+                  ]"
+                />
+                <group expand="0" string="Group By">
+                    <filter
+                        string="Partner"
+                        name="group_partner"
+                        domain="[]"
+                        context="{'group_by':'partner_id'}"
+                    />
+                    <filter
+                        string="Team"
+                        name="group_team"
+                        domain="[]"
+                        context="{'group_by':'team_id'}"
+                    />
+                    <filter
+                        string="User"
+                        name="group_user"
+                        domain="[]"
+                        context="{'group_by':'user_id'}"
+                    />
+                    <filter
+                        string="Stage"
+                        name="group_stage"
+                        domain="[]"
+                        context="{'group_by':'stage_id'}"
+                    />
+                </group>
+            </search>
+        </field>
+    </record>
+    <record id="ticket_view_form" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.view.form</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <form string="Helpdesk Ticket">
+                <header>
+                    <button
+                        string="Assign to me"
+                        name="assign_to_me"
+                        type="object"
+                        attrs="{'invisible' : [('user_id', '!=', False)]}"
+                    />
+                    <field
+                        name="stage_id"
+                        widget="statusbar"
+                        options="{'clickable': '1', 'fold_field': 'fold'}"
+                    />
+                </header>
+                <sheet>
+                    <widget
+                        name="web_ribbon"
+                        title="Archived"
+                        bg_color="bg-danger"
+                        attrs="{'invisible': [('active', '=', True)]}"
+                    />
+                    <div class="oe_button_box" name="button_box">
+                    </div>
+                    <div class="oe_title">
+                        <h1 class="oe_title">
+                            <field name="number" />
+                        </h1>
+                        <h2 class="o_row">
+                            <field name="name" />
+                        </h2>
+                    </div>
+                    <group name="main">
+                        <group>
+                            <field name="active" invisible="1" />
+                            <field name="team_id" options='{"always_reload": True}' />
+                            <field name="user_ids" readonly="1" invisible="1" />
+                            <field
+                                name="user_id"
+                                domain="[('share', '=', False)]"
+                                options='{"always_reload": True}'
+                            />
+                            <field name="priority" widget="priority" />
+                            <field
+                                name="company_id"
+                                options="{'no_create': True}"
+                                groups="base.group_multi_company"
+                            />
+                            <field name="create_date" readonly="1" />
+                            <field name="channel_id" />
+                        </group>
+                        <group>
+                            <field name="partner_id" />
+                            <field name="partner_name" />
+                            <field name="partner_email" />
+                            <field name="category_id" />
+                            <field
+                                name="tag_ids"
+                                widget="many2many_tags"
+                                options="{'no_create_edit': True}"
+                            />
+                        </group>
+                    </group>
+                    <group>
+                        <notebook>
+                            <page string="Description" name="description">
+                                <field name="description" widget="html" />
+                            </page>
+                            <page string="Other Information" name="other_info">
+                                <group>
+                                    <field name="last_stage_update" readonly="1" />
+                                    <field name="assigned_date" readonly="1" />
+                                    <field name="closed_date" readonly="1" />
+                                </group>
+                            </page>
+                        </notebook>
+                    </group>
+                </sheet>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids" widget="mail_followers" />
+                    <field name="activity_ids" widget="mail_activity" />
+                    <field
+                        name="message_ids"
+                        widget="mail_thread"
+                        options="{'post_refresh': 'recipients', 'open_attachments': True}"
+                    />
+                </div>
+            </form>
+        </field>
+    </record>
+    <record id="ticket_view_tree" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.view.tree</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <tree>
+                <field name="number" />
+                <field name="name" />
+                <field name="partner_name" />
+                <field name="user_id" />
+                <field name="stage_id" />
+                <field name="priority" widget="priority" />
+                <field name="create_date" readonly="1" />
+                <field name="last_stage_update" />
+            </tree>
+        </field>
+    </record>
+    <record id="view_helpdesk_ticket_kanban" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.kanban</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="priority" eval="100" />
+        <field name="arch" type="xml">
+            <kanban class="o_kanban_mobile" default_group_by="stage_id">
+                <field name="number" />
+                <field name="active" />
+                <field name="name" />
+                <field name="partner_name" />
+                <field name="user_id" />
+                <field name="color" />
+                <field name="stage_id" />
+                <field name="priority" widget="priority" />
+                <field name="assigned_date" />
+                <progressbar
+                    field="activity_state"
+                    colors="{&quot;planned&quot;: &quot;success&quot;, &quot;today&quot;: &quot;warning&quot;, &quot;overdue&quot;: &quot;danger&quot;}"
+                />
+                <templates>
+                    <t t-name="kanban-box">
+                        <div
+                            t-attf-class="oe_kanban_color_#{kanban_getcolor(record.color.raw_value)} oe_kanban_content oe_kanban_global_click"
+                        >
+                            <div
+                                class="o_dropdown_kanban dropdown"
+                                groups="base.group_user"
+                            >
+                                <a
+                                    class="dropdown-toggle btn"
+                                    role="button"
+                                    data-toggle="dropdown"
+                                    href="#"
+                                    title="Toggle dropdown"
+                                >
+                                    <span class="fa fa-ellipsis-v" aria-hidden="true" />
+                                </a>
+                                <ul
+                                    class="dropdown-menu"
+                                    role="menu"
+                                    aria-labelledby="dLabel"
+                                >
+                                    <li t-if="widget.editable">
+                                        <a type="edit">Edit</a>
+                                    </li>
+                                    <li t-if="widget.deletable">
+                                        <a type="delete">Delete</a>
+                                    </li>
+                                    <li class="divider" />
+                                    <li>
+                                        <ul
+                                            class="oe_kanban_colorpicker"
+                                            data-field="color"
+                                        />
+                                    </li>
+                                </ul>
+                            </div>
+                            <div class="o_kanban_record_top">
+                                <div class="o_kanban_record_headings">
+                                    <field name="name" />
+                                    <field
+                                        name="tag_ids"
+                                        widget="many2many_tags"
+                                        options="{'color_field': 'color'}"
+                                    />
+                                    <field name="number" />
+                                    <small class="o_kanban_record_subtitle text-muted">
+                                        <field name="partner_id" />
+                                    </small>
+                                </div>
+                            </div>
+                            <div class="o_kanban_record_body" />
+                            <div class="o_kanban_record_bottom">
+                                <div class="oe_kanban_bottom_left">
+                                    <field name="priority" widget="priority" />
+                                    <field
+                                        name="activity_ids"
+                                        widget="kanban_activity"
+                                        related="activity_state"
+                                    />
+                                </div>
+                                <div class="oe_kanban_bottom_right">
+                                    <field
+                                        name="kanban_state"
+                                        widget="state_selection"
+                                    />
+                                    <field name="activity_state" invisible="1" />
+                                    <img
+                                        t-att-src="kanban_image('res.users', 'image_128', record.user_id.raw_value)"
+                                        t-att-title="record.user_id.value"
+                                        width="24"
+                                        height="24"
+                                        class="oe_kanban_avatar o_image_24_cover float-right"
+                                        t-att-alt="record.user_id.value"
+                                    />
+                                </div>
+                            </div>
+                        </div>
+                    </t>
+                </templates>
+            </kanban>
+        </field>
+    </record>
+    <record id="helpdesk_ticket_views_pivot" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.view.pivot</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <pivot string="Pivot Analysis" disable_linking="True">
+                <field name="team_id" type="row" />
+                <field name="assigned_date" type="col" />
+            </pivot>
+        </field>
+    </record>
+    <record id="action_duplicate_ticket" model="ir.actions.server">
+        <field name="name">Duplicate</field>
+        <field name="model_id" ref="model_helpdesk_ticket" />
+        <field name="binding_model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
+        <field name="binding_view_types">list</field>
+        <field name="state">code</field>
+        <field name="code">
+            action = model.action_duplicate_tickets()
+        </field>
+    </record>
+    <record id="model_helpdesk_ticket_action_share" model="ir.actions.server">
+        <field name="name">Share</field>
+        <field name="model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
+        <field name="binding_model_id" ref="helpdesk_mgmt.model_helpdesk_ticket" />
+        <field name="binding_view_types">form</field>
+        <field name="state">code</field>
+        <field name="code">action = records.action_share()</field>
+    </record>
+</odoo>
diff --git a/helpdesk_mgmt/views/res_partner_views.xml b/helpdesk_mgmt/views/res_partner_views.xml
new file mode 100644
index 0000000..ebd9f84
--- /dev/null
+++ b/helpdesk_mgmt/views/res_partner_views.xml
@@ -0,0 +1,23 @@
+<?xml version="1.0" ?>
+<odoo>
+    <record id="view_partner_form" model="ir.ui.view">
+        <field name="name">view_partner_form</field>
+        <field name="model">res.partner</field>
+        <field name="inherit_id" ref="base.view_partner_form" />
+        <field name="arch" type="xml">
+            <div class="oe_button_box" name="button_box">
+                <button
+                    context="{'search_default_open': True, 'default_partner_id': active_id}"
+                    name="action_view_helpdesk_tickets"
+                    type="object"
+                    class="oe_stat_button"
+                    icon="fa-life-ring"
+                >
+                    <field invisible="True" name="helpdesk_ticket_active_count" />
+                    <field invisible="True" name="helpdesk_ticket_count" />
+                    <field name="helpdesk_ticket_count_string" widget="statinfo" />
+                </button>
+            </div>
+        </field>
+    </record>
+</odoo>