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+#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard
+#. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
+
+.. figure:: ../static/description/Tickets_Kanban.PNG
+   :alt: Kanban view
+   :width: 600 px
+
+To create a new ticket from the kanban view:
+
+#. Press *Create* button or click on the plus icon at the top of the column of a stage.
+#. Set the name or subject for the ticket.
+#. Select the team that will manage the ticket.
+#. You can select a user to assign the ticket.
+#. Set the priority of the ticket.
+#. Select the partner, and you can also set the partner name and email.
+#. You can select a category and set tags for the ticket.
+#. Add a description.
+#. You can also attach files to the ticket.
+
+.. figure:: ../static/description/Tickets01.PNG
+   :alt: Create a new ticket
+   :width: 600 px