initial commit

1 files changed, 76 insertions, 0 deletions

diff --git a/helpdesk_mgmt/controllers/main.py b/helpdesk_mgmt/controllers/main.py
new file mode 100644
index 0000000..8c910fc
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+++ b/helpdesk_mgmt/controllers/main.py
@@ -0,0 +1,76 @@
+import base64
+import logging
+
+import werkzeug
+
+import odoo.http as http
+from odoo.http import request
+
+_logger = logging.getLogger(__name__)
+
+
+class HelpdeskTicketController(http.Controller):
+    @http.route("/ticket/close", type="http", auth="user")
+    def support_ticket_close(self, **kw):
+        """Close the support ticket"""
+        values = {}
+        for field_name, field_value in kw.items():
+            if field_name.endswith("_id"):
+                values[field_name] = int(field_value)
+            else:
+                values[field_name] = field_value
+        ticket = (
+            http.request.env["helpdesk.ticket"]
+            .sudo()
+            .search([("id", "=", values["ticket_id"])])
+        )
+        ticket.stage_id = values.get("stage_id")
+
+        return werkzeug.utils.redirect("/my/ticket/" + str(ticket.id))
+
+    @http.route("/new/ticket", type="http", auth="user", website=True)
+    def create_new_ticket(self, **kw):
+        categories = http.request.env["helpdesk.ticket.category"].search(
+            [("active", "=", True)]
+        )
+        email = http.request.env.user.email
+        name = http.request.env.user.name
+        return http.request.render(
+            "helpdesk_mgmt.portal_create_ticket",
+            {"categories": categories, "email": email, "name": name},
+        )
+
+    @http.route("/submitted/ticket", type="http", auth="user", website=True, csrf=True)
+    def submit_ticket(self, **kw):
+        vals = {
+            "partner_name": kw.get("name"),
+            "company_id": http.request.env.user.company_id.id,
+            "category_id": kw.get("category"),
+            "partner_email": kw.get("email"),
+            "description": kw.get("description"),
+            "name": kw.get("subject"),
+            "attachment_ids": False,
+            "channel_id": request.env["helpdesk.ticket.channel"]
+            .sudo()
+            .search([("name", "=", "Web")])
+            .id,
+            "partner_id": request.env["res.partner"]
+            .sudo()
+            .search([("name", "=", kw.get("name")), ("email", "=", kw.get("email"))])
+            .id,
+        }
+        new_ticket = request.env["helpdesk.ticket"].sudo().create(vals)
+        new_ticket.message_subscribe(partner_ids=request.env.user.partner_id.ids)
+        if kw.get("attachment"):
+            for c_file in request.httprequest.files.getlist("attachment"):
+                data = c_file.read()
+                if c_file.filename:
+                    request.env["ir.attachment"].sudo().create(
+                        {
+                            "name": c_file.filename,
+                            "datas": base64.b64encode(data),
+                            "res_model": "helpdesk.ticket",
+                            "res_id": new_ticket.id,
+                        }
+                    )
+        return werkzeug.utils.redirect("/my/tickets")