From 7f024fe5ef27e0812a747be4de1af4e64eaee93d Mon Sep 17 00:00:00 2001
From: Darshan Kalola During a meeting, a customer asks a manager for a few modifications to a project.
Back at the office, the manager splits the customer's demands into several tasks and delegates them to several employees. Each employee will have their own simple task, while the manager will be able to follow the global advancement through the principal task. Each employee will have their own simple task, while the manager will be able to follow the global advancement from the Kanban view of the project. Tasks are the main mechanism in Odoo and are activated by default.
Example:
A customer sends a complaint to support@yourcompany.com: an Issue is automatically created into a 'Support level 1' project based on the original email from the customer.
Escalation:
-Issues have a specific mechanism called escalation. For example, if the 'Support' team can't solve an issue, they can escalate it to a 'Support level 2' project.
-To use Issues, activate 'Track issues and bugs' in your - Project Settings. +
To use Issues, install the Issue Tracking app.
@@ -182,9 +178,9 @@To use Timesheets, go to your Project Settings and activate:
-You can learn more about Timesheets in the Timesheets section of this planner.
+You can learn more about Timesheets in the Timesheets section of this planner.
@@ -366,15 +362,10 @@
- 1. Define a Naming Convention
+
Define a Naming Convention
Add keywords in the 'Task title' field, for example [Customer name] or [Website].This will help you navigate and search through the dozens of tasks in your project.
2. Add a Deadline
+
Add a Deadline
The deadline will help you determine if a task or issue is progressing as expected, and to anticipate its next update.
3. Use Tags
+
Use Tags
Tags are complementary to your project stages: they can work as a second level categorization which is very useful if you have a lot of Tasks or Issues to manage. Also, it becomes very easy to find Tasks or Issues by typing the Tag into the main Search bar.
4. Use Status Indicator
+
Use Status Indicator
The Status indicator helps you manage Tasks and Issues by attributing them one of 3 different colour: Grey, Green or Red. The meaning of these Status can be freely configured, for example:
5. Set Priorities
+
Set Priorities
The is used to indicate priority: in Kanban view, priority Tasks or Issues will be displayed on top. This is especially useful if you use a Scrum methodology to indicate the tasks for the week. Similarly to Status, you can change the meaning of the Star indicator from the Project Stages tab.
6. Have Clear Responsibilities
+
Have Clear Responsibilities
The person assigned to a task is responsible for its progress and their avatar is displayed in Kanban view for quick reference. Of course, responsibility for a task can change depending on its stage.
+