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The goal of the module was to communicate with livechat operators on our
production server, except the feature is disabled on our prod and we don't plan
to reactivate it any time soon.
closes odoo/odoo#52691
Related: odoo/upgrade#1313
Signed-off-by: Christophe Simonis <chs@odoo.com>
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This reverts commit ff1c35513aecef5fbc30f7c2f3834450e719714e.
closes odoo/odoo#41480
X-original-commit: 116057b26e71db4692280463669f3e80d813ddcc
Related: odoo/enterprise#7110
Signed-off-by: Yannick Tivisse (yti) <yti@odoo.com>
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FontAwesome 5 introduced new names for some icons as described on
https://fontawesome.com/how-to-use/on-the-web/setup/upgrading-from-version-4#name-changes
This commit replaces the old names to the new ones.
closes odoo/odoo#35826
Taskid: 2050241
Related: odoo/enterprise#5180
Signed-off-by: Yannick Tivisse (yti) <yti@odoo.com>
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The im_support module was broken in 12.0 after bus refactorings between
11.0 and 12.0.
closes odoo/odoo#38838
X-original-commit: db37e0cedcd0da46bd57686a076a8165e60d6c3b
Signed-off-by: Olivier Dony (odo) <odo@openerp.com>
Co-authored-by: @alexkuhn
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Before this commit, the `author_id` of a message with odoobot was
`"ODOOBOT"`. This leads to some issues due to `author_id` being
considered as an array `[partnerID, name]`.
Because of this, mail status manager was registering a partner with
ID `"O"` (1st char of `"ODOOBOT"`) for fetching its `im_status`. Its
`im_status` was never updated, since no partner has such ID. However,
the mail status manager kept this partner flagged with missing
`im_status` and still attempted to fetch its `im_status`,
indefinitely.
This commit fixes the issue by turning `author_id` of a message with
odoobot into arrray `["ODOOBOT", "ODOOBOT"]`. That way, `author_id`
of a message is always an array, and the `im_status` of `"ODOOBOT"`
is no longer fetched.
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Part of task 1896658
Co-authored-by: Aaron Bohy <aab@odoo.com>
Co-authored-by: Christophe Matthieu <chm@odoo.com>
Co-authored-by: Mathieu Duckerts-Antoine <dam@odoo.com>
Co-authored-by: David Monjoie <dmo@odoo.com>
Co-authored-by: Martin Geubelle <mge@odoo.com>
Co-authored-by: svs-odoo <svs@odoo.com>
Co-authored-by: Vincent Schippefilt <vsc@odoo.com>
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Discuss sidebar now has a single category for public and
private channels called "Channels". Private channels are
prefixed with a keylock icon.
Task-ID 1881001
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This commit makes a lot of small improvements of the JS of mail and
related modules.
A. Mail Manager
---------------
im_support:
- [REF] Slightly more robust way to determine a support
message, so that it more reliably falls back on
default kind of message (i.e. support channel UUID
should be clearly set).
mail:
- [REF] Improved method names for readability purposes.
Some examples:
- `fetchFromServer` becomes `fetchMailStateFromServer`
- `_initialize{*}` becomes `_update{*}FromServer`
- `_isModerator` becomes `_isMyselfModerator`
- [REF] Use 'template' pattern design to make Include on
Mail Manager much more robust. In particular,
the flow is always as follow:
1. Initialize internal state.
2. Listen on buses.
3. Fetch mail data from server.
- [REF] Improved workflow for thread window workflow
(Shorter & more readable).
B. Mail Tests
-------------
- [REF] Thread Window Tests crashes with clean message when
there are some thread windows open before running the
tests.
C. (Model) Message
------------------
- [REF] Improved method names for readability purposes
(e.g. `isAuthor` becomes `isMyselfAuthor`).
D. (Model) Thread
-----------------
- [REF] Improved `init` parameters on each kind of thread.
- [REF] 'Thread With Cache' has been renamed to 'Searchable
Thread': it embraces all kinds of threads that can
be used with the search view.
- [REF] 'DM' has been renamed to 'DM Chat' (for clarity).
- [IMP] New Livechat model in the backend.
- [REF] No more direct instances of the Channel class: public
and private channels are now 'Multi-User' channels,
while DM Chat and Livechat are 'Two-User' channels:
This change has been made so that instances of classes
always have direct classes as "leaf" in the Class
modeling. It eases making changes to a certain model
without being too constrained by another model.
- [REF] As a consequence of above changed, the method `isChat`
has been renamed to `isTwoUserThread`.
This is to avoid confusion with the terminology
'chat', which is more like a shortcut for 'quick real-
time conversation'. In other words, the property of
'chat' depends of the way to interact on a thread, not
of the intrinsic type of the thread.
Still, some parts have kept the terminology 'chat',
such as in the systray messagin menu.
- [IMP] Added `message_added` and `message_posted` hooks,
which may be useful to easily hook on those events.
E. Thread Widget
----------------
- [REF] Now uses a `mail.model.AbstractThread` for the
rendering of a thread, instead of a list of
`{mail.model.AbstractMessage}`.
- [FIX] Stick thread scroll height to bottom on new rendering,
if it was previously at the bottom of the thread.
- [REF] Option ORDER has its meaning changed: it now refers
to the chronological order of messages in the thread,
in which DESC means 'from top to bottom', while ASC
means 'from bottom to top'.
- [REF] Improved doc on templates, in particular with the
option `ORDER`.
F. Thread Window
----------------
- [REF] Moved more logic to thread windows, which were
previously in Mail Window Manager.
- [REF] Now hides the thread widget attribute. So instead of
`threadWindow.threadWidget.isAtBottom()`, it uses
`threadWindow.isAtBottom()`.
- [FIX] New received messages when not having focus on Odoo
tab should always make the corresponding thread
windows "passive" (i.e. windows that keep threads
unread until click on them).
- [FIX] Blank thread window (i.e. 'New message' TW) correctly
opens Discuss with 'Inbox' when clicking on 'Expand'
Button in the title
- [FIX] Do not display the composer for channels with property
'mass-mailing' set in thread windows.
G. (Website) Livechat
---------------------
- [REF] Some `trigger` have been turned into `trigger_up`.
- [REF] Some logic has been moved to models (e.g.
`{im_livechat.model.WebsiteLivechat}`), from
`{im_livechat.im_livechat.LivechatButton}`.
- [FIX] New messages should be received in real-time. The
longpolling was broken with a recent refactoring on
bus service (6448420c5dd160470e465dee7729d19d8d5e7bab).
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The purpose of this change is to make the code clearer and testable.
In this change, the 'tab_manager' static object was merged with the bus
cross tab.
Cleaning was done to clearly define private and public functions as well
as handlers. The methods are documented and the constants are now defined
on the class. The bus use the service behavior with 'trigger_up'.
'bus.CrossTab' who extend 'bus.Longpolling' are instantiated by the
bus service.
The class is always instantiated with a parent, or root in the case of the website
(im_livechat), to use the ajax and localstorage services. So the behavior, perhaps
logger or redefined by the parents.
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Odoo used to declare two main colors: primary and optional (which are
purple and turquoise in enterprise). Those were respectively assigned
to the 'primary' bootstrap variable and the 'btn-primary' bootstrap
variable.
BS4, however, does not allow to have a different primary color for
buttons. Instead, the 'primary' color is used for all 'primary' related
components and utility classes, same as for all other colors. So, if we
want to keep our enterprise buttons green, our 'optional' colors had to
become our 'primary' color. The old odoo primary is then renamed to the
'odoo' color.
The palette of grays is now larger by default and is numbered from 100 to
900 alongside the $black and $white variables. The equivalence for older
variables and the way we used them is:
$gray-darker -> gray 900 (unused before)
$gray-dark -> gray 900
$gray -> gray 700
$gray-light -> gray 600
$gray-lighter-darker -> gray 400 (the old variable was created by us)
$gray-lighter-dark -> gray 300 (the old variable was created by us)
$gray-lighter -> gray 200
Fortunately, the 'lighter' variations we created fit well in the default
BS4 system ! Unfortunately, our $gray-lighter which carried the same
function as $gray-200 (see above) is very close to the new default
$gray-100 and quite distant from the new $gray-200. This will be handled
in the next commit.
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- The dropdown structure was simplified, allowing to get rid of the
3-levels structure induced by <ul/> elements and dropdowns can now
contain anything. The class 'dropdown-item' is now mandatory for
each dropdown clickable element. The class 'dropdown-item-text' can
be used to add same padding and style but without making the element
have a clickable look.
- Dividers now use the class 'dropdown-divider'
- The way dropdowns are opened and hidden also changed (before the
'open' class was added on the `.dropdown-menu` parent, now the
'show' class is added on both the `.dropdown-menu` parent and the
`.dropdown-menu` itself).
- JS-wise, no click event handlers can be put on `.dropdown-toggle`
elements anymore (instead, use handlers for dropdown events).
- Carets are automatically put on `.dropdown-toggle` elements, so this
commit replaces the `.caret` elements with this. This feature was
possible to disable but would prevent us from adding a caret with
scss. Also, this simplifies the DOM. The 'o-no-caret' class was also
introduced to allow using the 'dropdown-toggle' class on non-caret
elements.
- Also adapt the scss to use $caret-width instead of $caret-width-base
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BS4 do not provide vendor prefixes scss mixins anymore as it is meant
to be used with the 'autoprefixer' library. As we only support the last
version of every major browsers in Odoo, we took the decision to not
use the library as it was also complex to integrate in Odoo. We decided
to do the library's work by hand if it ever become necessary.
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The style for preview info in the systray were incorrect.
Also, mailbox had the old classname ('o_channel_name'), instead of the new one ('o_thread_name')
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- updated docstring
- move function to abstract thread (generalization behaviour for all threads)
- simplify code
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instantiation, thread `getMessages`/`fetchMessages`, and create mode document thread.
* = im_livechat, im_support
- thread widget now uses abstract thread in `render` method
- thread models have their `init` parameters changed, so that the parent may be optional
- reworked 'creating a new record...' in chatter in create mode:
> new model CreateModeDocumentThread, which basically is a fake document thread
with a fake message for its rendering in create mode of the chatter
> special rendering method of thread_widget for such case: `renderChatterCreateMode`
- renamed thread methods previously named `getMessages` to `fetchMessages`:
> in order to not conflict with `getMessages`, used for rendering
> now, `getMessages` always get messages that are locally,
while `fetchMessages` may fetch messages.
TODO:
- special thread model for im_livechat (rendering is broken ATM)
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Service calls only work when the parent and event dispatcher mixing is set.
In this case, this is after the `_super` call.
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----------------------
Summary
----------------------
The purpose of this commit is to improve the JS code of the `mail` module.
It applies the new coding guidelines and makes some changes on the design
of some modules, such as the old ChatManager module.
Here is a short summary of the changes that have been made:
1. New coding guidelines
- snake_case to camelCase
- prefix private attributes and methods with '_'
- jsdoc on most methods
- one class per module
2. Rename/Merge some classes
- 'chat manager' becomes 'mail manager' (internal) and 'mail service' (external)
- 'chat window manager' is now included in mail manager
- 'thread' widget now named 'thread widget'
3. New model abstraction for mail objects:
- modules 'mail.model.*'
- modeling:
0..1 0..1 * *
ThreadWindow <------> Thread <-------> Message
/ \
/ \
Thread With Cache Document Thread
/ | \
/ | \
Mailbox Channel Support Channel
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DM
- Thread: the superclass of threads.
- ThreadWindow: the window component of a thread.
- Message: mail objects representing messages.
- Thread With Cache: threads that can be used with search view (Discuss app compatible).
- Document Thread: represents the thread part of a chatter.
- Mailbox: represents what was previously called 'static' channel, e.g. 'Inbox'.
- Channel: mail objects representing channels, including livechat.
- DM: special kind of Channel for 1:1 communication in the backend.
- Support Channel: special channel for im_support module.
This new modeling approach let us easily add features on all threads, such as the
possibility to put any thread in a small window.
----------------------
Known issues
----------------------
[Already Present in Master]
1. When the Discuss app is in the background with 'Inbox' as the selected
Thread, when clicking on a document thread preview in the messaging menu
of the systray, the rainbow man appears.
2. When a document with the chatter is in the background, when receiving an
inbox notification from this document thread, the document thread is
automatically marked as read, which removes the notification right away.
3. Sometimes, opening a DM window from the "blank" thread window does not work.
4. Reply-to feature on Inbox is not working: no message is sent in the document
thread.
5. On the first login of admin user with demo data, the inbox counter is wrong
(it displays 6, instead of 3).
Explanation after investigation:
> On page load, it fetches the correct number of Inbox messages (3),
but the server notifies of 3 needaction messages right away,
so it wrongly assumes these are new needaction messages.
> Not possible for web client to detect that these messages should not
increment the Inbox counter while keeping same API.
6. Notifications for new document thread messages only work when the user sets
'handle with Odoo' for the Notification Management in the preferences.
> due to notifications on the longpoll bus for document thread
messages that come from needaction notifications.
> requires server-side changes to send notification on the longpoll
bus to mentionned user.
[New]
7. When receiving a message on a unjoined channel, thread window flickers
('open' > 'close' > 'open')
Explanation after investigation:
> JS logic:
a) On auto-join, ask server to join the channel and get channel infos.
b) The info tells the channel is not detached, but JS code makes decision
to detach it, and tells server the channel is now detached.
c) From (a), server notifies on longpoll bus the state of channel, which is
not detached. The web client thinks that the window state of the channel
has been changed somewhere else, and the channel is now closed.
d) From (b), server notifies on longpoll bus the state of channel, which is
detached. The web client opens the thread window of this channel.
> The flicker didn't occur before refactoring because the web client was only
updating the model of channel when it receives the longpoll notification.
> Server behaviour on 1st longpoll notification is necessary for cross-tab
synchronization for channel window state.
> New design implies that model and view should be synchronized, hence the
issue now.
> Solution: remove server-side thread window synchronization and replace with
client-side synchronization.
----------------------
Hacks
----------------------
The module `im_livechat` now uses mail objects that are compatible with Message
and Window objects:
Modeling for messages:
AbstractMessage
/ \
/ \
LivechatMessage Message
- AbstractMessage: message compatible with the thread widget.
- LivechatMessage: message used by im_livechat.
- Message: message used with the mail manager.
Modeling for thread windows:
AbstractThreadWindow
/ \
/ \
LivechatWindow ThreadWindow
- AbstractThreadWindow: behaviour share between all types of thread windows.
- LivechatWindow: window used by im_livechat.
- ThreadWindow: window used with mail_manager.
The reason for these hacks are twofold:
1. Use the thread widget in the frontend and livechat external lib bundles.
2. Do not have a dependency with the mail manager in the frontend and external
lib bundles.
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Before this commit, there was a visual bug on the attachment button
of a composer in discuss: instead of being next to the emoji button,
it was places below it.
This is due to the intent of displaying the attachment button only
for threads that are not the support channel. To do so, it uses the
jQuery methods `$.show()` and `$.hide()` on the considered DOM element.
The problem is that these methods change the `display` attribute of the
DOM element, so that when `$.show()` is called, it sets the display to
`block`, which causes the visual glitch.
With this commit, we use the classname `o_hidden` instead of the jQuery
methods, so that the attribute `display` is unchanged.
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was not changed in forward-port
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This rev. adds a new module enabling the livechat support from
the webclient. It allows employee users to communicate with
livechat operators of another database, assuming that a counterpart
addon is installed on that database.
Task 26762
Co-authored-by: Adrien Dieudonne <adr@odoo.com>
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