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-rw-r--r--addons/im_support/static/src/js/discuss.js65
-rw-r--r--addons/im_support/static/src/js/mail_manager.js271
-rw-r--r--addons/im_support/static/src/js/support_bus.js30
-rw-r--r--addons/im_support/static/src/js/support_channel.js270
-rw-r--r--addons/im_support/static/src/js/support_message.js66
-rw-r--r--addons/im_support/static/src/js/support_session.js17
-rw-r--r--addons/im_support/static/src/js/systray_messaging_menu.js71
-rw-r--r--addons/im_support/static/src/js/thread_window.js67
-rw-r--r--addons/im_support/static/src/scss/systray.scss13
-rw-r--r--addons/im_support/static/src/xml/discuss.xml29
-rw-r--r--addons/im_support/static/src/xml/systray.xml13
11 files changed, 0 insertions, 912 deletions
diff --git a/addons/im_support/static/src/js/discuss.js b/addons/im_support/static/src/js/discuss.js
deleted file mode 100644
index 8f26f272346..00000000000
--- a/addons/im_support/static/src/js/discuss.js
+++ /dev/null
@@ -1,65 +0,0 @@
-odoo.define('im_support.Discuss', function (require) {
-"use strict";
-
-var Discuss = require('mail.Discuss');
-
-/**
- * This module includes Discuss to handle the case of the Support channel.
- */
-Discuss.include({
-
- //--------------------------------------------------------------------------
- // Private
- //--------------------------------------------------------------------------
-
- /**
- * Overrides to hide stars in the Support channel, as this feature does not
- * work in that channel.
- *
- * @override
- * @private
- */
- _getThreadRenderingOptions: function () {
- var options = this._super.apply(this, arguments);
- if (this._thread.getType() === 'support_channel') {
- options.displayStars = false;
- }
- return options;
- },
- /**
- * Overrides to hide the attachment button in the composer of the Support
- * channel, as this feature does not work in that channel. Also hides the
- * composer when no operator is available.
- *
- * @override
- * @private
- */
- _setThread: function () {
- var self = this;
- return this._super.apply(this, arguments).then(function () {
- var $buttonAddAttachment = self._basicComposer.$('.o_composer_button_add_attachment');
- if (self._thread.getType() === 'support_channel') {
- if (!self._thread.isAvailable()) {
- self._basicComposer.do_hide();
- }
- $buttonAddAttachment.toggleClass('o_hidden', true);
- } else {
- $buttonAddAttachment.toggleClass('o_hidden', false);
- }
- });
- },
- /**
- * Overrides to handle the Support channel case (hide all buttons).
- *
- * @override
- * @private
- */
- _updateControlPanelButtons: function (thread) {
- this._super.apply(this, arguments);
- if (thread.getType() === 'support_channel') {
- this.$buttons.find('button').hide();
- }
- },
-});
-
-});
diff --git a/addons/im_support/static/src/js/mail_manager.js b/addons/im_support/static/src/js/mail_manager.js
deleted file mode 100644
index 3672af2491f..00000000000
--- a/addons/im_support/static/src/js/mail_manager.js
+++ /dev/null
@@ -1,271 +0,0 @@
-odoo.define('im_support.MailManager', function (require) {
-"use strict";
-
-var MailManager = require('mail.Manager');
-
-var core = require('web.core');
-var session = require('web.session');
-var WebClient = require('web.WebClient');
-
-var SupportChannel = require('im_support.SupportChannel');
-var SupportMessage = require('im_support.SupportMessage');
-var supportSession = require('im_support.SupportSession');
-
-var _t = core._t;
-
-var POLL_TIMEOUT_DELAY = 1000 * 60 * 30; // 30 minutes
-var POLL_TIMEOUT_KEY = 'im_support.poll_timeout';
-var SUPPORT_CHANNEL_STATE_KEY = 'im_support.channel_state';
-
-/**
- * This module includes the MailService to handle the case of the Support
- * channel, allowing the users of the current database to communicate with
- * livechat operators from another database (the Support database).
- */
-MailManager.include({
- dependencies: (MailManager.prototype.dependencies || []).concat(['support_bus_service']),
- //--------------------------------------------------------------------------
- // Public
- //--------------------------------------------------------------------------
-
- /**
- * Initialises the Support: checks if there is a pending chat session
- * between the user and Support, and if so, re-opens it.
- * Note: we can't directly override init(), because it is already called
- * when the include is applied, so we use this hook instead (called at
- * webclient startup)
- */
- initSupport: function () {
- var self = this;
- this.supportChannelDef = null;
- this.supportChannelUUID = null;
- this.pollTimeout = null;
- this.pollingSupport = false;
-
- // listen to notifications coming from Support longpolling
- this.call('support_bus_service', 'onNotification', this, this._onSupportNotification);
-
- // check if there is a pending chat session with the Support
- var timeoutTimestamp = this.call('local_storage', 'getItem', POLL_TIMEOUT_KEY);
- var pollingDelay = timeoutTimestamp && (JSON.parse(timeoutTimestamp) - Date.now());
- if (pollingDelay && pollingDelay > 0) {
- var channelState = this.call('local_storage', 'getItem', SUPPORT_CHANNEL_STATE_KEY);
- this.startSupportLivechat(channelState).then(function () {
- var supportChannel = self.getChannel(self.supportChannelUUID);
- if (supportChannel.isAvailable()) {
- self.startPollingSupport(pollingDelay);
- }
- });
- }
- },
- /**
- * Overrides to filter out the Support channel from the previews.
- *
- * @override
- * @returns {Promise<Object[]>} list of valid objects for mail.Preview
- * template
- */
- getChannelPreviews: function () {
- var self = this;
- return this._super.apply(this, arguments)
- .then(function (channelsPreview) {
- return _.reject(channelsPreview, { id: self.supportChannelUUID });
- });
- },
- /**
- * Initiates a longpoll with the server hosting the Support channel.
- *
- * @param {integer} [pollingDelay=POLL_TIMEOUT_DELAY] the longpolling
- * timeout delay to set
- */
- startPollingSupport: function (pollingDelay) {
- if (!('pollingSupport' in this)) {
- return this.initSupport();
- }
- if (!this.pollingSupport) {
- this.pollingSupport = true;
- this.call('support_bus_service', 'addChannel', this.supportChannelUUID);
- this.call('support_bus_service', 'startPolling');
- this._setPollTimeout(pollingDelay);
- }
- },
- /**
- * Opens the Support channel between a livechat operator from the Support
- * database and the current user (if there is an available operator).
- * Ensures to perform only once the request to create/retrieve the Support
- * channel.
- *
- * @param {string} [channelState='open'] state of the Support
- * channel (see CHANNEL_STATES for accepted values)
- * @returns {Promise}
- */
- startSupportLivechat: function (channelState) {
- var self = this;
- if (!this.supportChannelDef) {
- // retrieve or create the channel
- this.supportChannelDef = supportSession.rpc('/odoo_im_support/get_support_channel', {
- channel_uuid: session.support_token,
- db_uuid: session.db_uuid,
- user_name: session.name,
- });
- }
- return this.supportChannelDef.then(function (channel) {
- if (!channel) {
- // there is no channel (because there is no online operator, and
- // no support channel has been created yet), so create one to
- // open in a chat window
- channel = {
- available: false,
- support_channel: true,
- type: 'livechat',
- uuid: "support_unavailable",
- };
- }
- if (!channelState) {
- channelState = self._isDiscussOpen() ? 'closed' : 'open';
- self.call('local_storage', 'setItem', SUPPORT_CHANNEL_STATE_KEY, channelState);
- }
- if (!self.supportChannelUUID) {
- // this part is only executed the first time the RPC is resolved
- self.supportChannelUUID = channel.uuid;
-
- // add the channel to the MailManager
- return self._addChannel(_.extend(channel, {
- id: channel.uuid,
- is_minimized: _.contains(['open', 'folded'], channelState),
- state: channelState,
- })).then(function () {
- // display an automatic message in the channel
- var supportChannel = self.getChannel(channel.uuid);
- supportChannel.addDefaultMessage();
- });
- } else {
- // the channel has already been added to the MailManager, so
- // simply re-open it
- if (self._isDiscussOpen()) {
- self._openThreadInDiscuss(self.supportChannelUUID);
- } else {
- channel = self.getChannel(self.supportChannelUUID);
- channel.fold(channelState === 'folded');
- }
- }
- }).guardedCatch(function () {
- self.do_warn(_t("The Support server can't be reached."));
- });
- },
- /**
- * Updates the state of the Support channel (stored in the localStorage).
- *
- * @param {string} state ('closed', 'folded' or 'open')
- */
- updateSupportChannelState: function (state) {
- this.call('local_storage', 'setItem', SUPPORT_CHANNEL_STATE_KEY, state);
- },
-
- //--------------------------------------------------------------------------
- // Private
- //--------------------------------------------------------------------------
-
- /**
- * @override
- * @private
- */
- _makeChannel: function (data, options) {
- if (data.id === this.supportChannelUUID) {
- return new SupportChannel({
- parent: this,
- data: data,
- options: options,
- commands: this._commands
- });
- }
- return this._super.apply(this, arguments);
- },
- /**
- * Overrides to instantiate a SupportMessage when necessary.
- * @override
- */
- _makeMessage: function (data) {
- if (
- this.supportChannelUUID &&
- _.contains(data.channel_ids, this.supportChannelUUID)
- ) {
- return new SupportMessage(this, data, this._emojis);
- }
- return this._super.apply(this, arguments);
- },
- /**
- * Automatically stop polling for Support messages after a given delay of
- * inactivity.
- *
- * @private
- * @param {integer} [pollingDelay=POLL_TIMEOUT_DELAY] the longpolling
- * timeout delay to set
- */
- _setPollTimeout: function (pollingDelay) {
- pollingDelay = pollingDelay || POLL_TIMEOUT_DELAY;
- clearTimeout(this.pollTimeout);
- this.pollTimeout = setTimeout(this._stopPollingSupport.bind(this), pollingDelay);
- // save the timeout expiration datetime into the LocalStorage so that
- // we can re-open the Support channel if necessary on F5
- var timeoutTimestamp = Date.now() + pollingDelay;
- this.call('local_storage', 'setItem', POLL_TIMEOUT_KEY, timeoutTimestamp);
- },
- /**
- * Stops the longpoll with the server hosting the Support channel.
- *
- * @private
- */
- _stopPollingSupport: function () {
- this.pollingSupport = false;
- this.call('support_bus_service', 'stopPolling');
- this.call('local_storage', 'removeItem', POLL_TIMEOUT_KEY);
- },
-
- //--------------------------------------------------------------------------
- // Handlers
- //--------------------------------------------------------------------------
-
- /**
- * Handles poll notifications from the Support server.
- *
- * @private
- * @param {Object[]} notifications
- */
- _onSupportNotification: function (notifications) {
- var self = this;
- if (notifications && notifications.length) {
- this._setPollTimeout();
- }
- _.each(notifications, function (notification) {
- if (notification[1]._type === 'history_command') {
- // ignore history requests
- return;
- }
- var messageData = _.extend(notification[1], {
- channel_ids: [self.supportChannelUUID],
- });
- self._handleChannelNotification({ data: messageData });
- });
- },
-});
-
-
-// Unfortunately, we can't override init() of MailService because it is called
-// before the include is applied, so we override the WebClient instead to call
-// an initialization hook for Livechat Support in the Mail service.
-WebClient.include({
- /**
- * Overrides to ask the Mail service to check whether there is a
- * pending chat session with Support, and if so, to re-open it.
- *
- * @override
- */
- show_application: function () {
- this.call('mail_service', 'initSupport');
- return this._super.apply(this, arguments);
- },
-});
-
-});
-
diff --git a/addons/im_support/static/src/js/support_bus.js b/addons/im_support/static/src/js/support_bus.js
deleted file mode 100644
index ed0d22c1257..00000000000
--- a/addons/im_support/static/src/js/support_bus.js
+++ /dev/null
@@ -1,30 +0,0 @@
-odoo.define('im_support.SupportBus', function (require) {
-"use strict";
-
-/**
- * This module instantiates and exports the instance of the Bus, parameterized
- * to poll the Support server.
- */
-
-var BusService = require('bus.BusService');
-var supportSession = require('im_support.SupportSession');
-var core = require('web.core');
-
-var SupportBusService = BusService.extend({
- LOCAL_STORAGE_PREFIX: 'im_support',
- POLL_ROUTE: '/longpolling/support_poll',
-
- /**
- * @override _makePoll to force the remote session
- */
- _makePoll: function(data) {
- return supportSession.rpc(this.POLL_ROUTE, data, {shadow : true, timeout: 60000});
- },
-});
-
-core.serviceRegistry.add('support_bus_service', SupportBusService);
-
-return SupportBusService;
-
-});
-
diff --git a/addons/im_support/static/src/js/support_channel.js b/addons/im_support/static/src/js/support_channel.js
deleted file mode 100644
index 402b590919f..00000000000
--- a/addons/im_support/static/src/js/support_channel.js
+++ /dev/null
@@ -1,270 +0,0 @@
-odoo.define('im_support.SupportChannel', function (require) {
-"use strict";
-
-var supportSession = require('im_support.SupportSession');
-
-var SearchableThread = require('mail.model.SearchableThread');
-
-var core = require('web.core');
-var session = require('web.session');
-
-var _t = core._t;
-
-/**
- * This mail model represents support channel, which are communication channels
- * between two different databases for support-related reasons. It is like
- * livechat, but both users are in different databases, and both users
- * communicate from their respective 'backend' access.
- *
- * FIXME: it should inherit from mail.model.Channel, not from
- * mail.model.SearchableThread
- */
-var SupportChannel = SearchableThread.extend({
-
- /**
- * @override
- * @param {Object} params
- * @param {Object} params.data
- * @param {boolean} params.data.available
- * @param {string|integer} params.data.id
- * @param {boolean} params.data.is_minimized
- * @param {Object} params.data.operator
- * @param {string} params.data.state ['open', 'closed', 'folded']
- * @param {string} params.data.uuid
- * @param {string} params.data.welcome_message
- * @param {Object} params.options
- */
- init: function (params) {
- var data = params.data;
-
- data.type = 'support_channel';
- data.name = _t("Support");
-
- this._available = data.available;
- this._operator = data.operator;
- this._supportChannelUUID = data.id;
- this._welcomeMessage = data.welcome_message;
- if (!this._available) {
- data.name += _t(" (offline)");
- }
-
- this._super.apply(this, arguments);
-
- // force stuff that should probably be in Thread (or at least
- // SearchableThread), but that are currently in Channel
- this._detached = data.is_minimized;
- this._folded = data.state === 'folded';
- this._uuid = data.uuid;
- },
-
- //--------------------------------------------------------------------------
- // Public
- //--------------------------------------------------------------------------
-
- /**
- * Adds the default message in the Support channel (depending on its
- * availability).
- */
- addDefaultMessage: function () {
- if (!this._available) {
- this._addSupportNotAvailableMessage();
- } else {
- this._addSupportWelcomeMessage();
- }
- },
- /**
- * Overrides to store the state of the Support channel in the localStorage.
- *
- * @override
- */
- close: function () {
- this._super.apply(this, arguments);
- this.call('mail_service', 'updateSupportChannelState', 'closed');
- },
- /**
- * Overrides to store the state of the Support channel in the localStorage.
- *
- * @override
- */
- detach: function () {
- this._super.apply(this, arguments);
- this.call('mail_service', 'updateSupportChannelState', 'open');
- },
- /**
- * Overrides to store the state of the Support channel in the localStorage.
- *
- * @override
- */
- fold: function (folded) {
- this._super.apply(this, arguments);
- var value = folded ? 'folded' : 'open';
- this.call('mail_service', 'updateSupportChannelState', value);
- },
- /**
- * FIXME: this override is necessary just because the support channel is
- * considered as a channel, even though it does not inherit from
- * mail.model.Channel.
- *
- * @returns {integer}
- */
- getNeedactionCounter: function () {
- return 0;
- },
- /**
- * @return {string} uuid of this channel
- */
- getUUID: function () {
- return this._uuid;
- },
- /**
- * FIXME: this method is necessary just because the support channel is
- * considered as a channel, even though it does not inherit from
- * mail.model.Channel.
- *
- * @returns {boolean}
- */
- hasBeenPreviewed: function () {
- return true;
- },
- /**
- * @returns {boolean} true iff the Support channel is available
- */
- isAvailable: function () {
- return this._available;
- },
- /**
- * FIXME: this override is necessary just because the support channel is
- * considered as a channel, even though it does not inherit from
- * mail.model.Channel.
- *
- * @override
- * @returns {boolean}
- */
- isChannel: function () {
- return true;
- },
- /**
- * Called when fold or detach (or both) status have changed on the support
- * channel.
- *
- * Note: this is partially a hack due to support channel not being a
- * channel. Also, the support channel uses another way to handle its window
- * state, by means of the local storage.
- *
- * @param {Object} params
- * @param {boolean} [params.folded]
- * @param {boolean} [params.detached]
- */
- updateWindowState: function (params) {
- if ('detached' in params) {
- this._detached = params.detached;
- }
- if ('folded' in params) {
- this._folded = params.folded;
- }
-
- if (!this._detached) {
- this.call('mail_service', 'updateSupportChannelState', 'closed');
- } else {
- var value = this._folded ? 'folded' : 'open';
- this.call('mail_service', 'updateSupportChannelState', value);
- }
- },
-
- //--------------------------------------------------------------------------
- // Private
- //--------------------------------------------------------------------------
-
- /**
- * Adds a message in the Support channel indicating that this channel is
- * not available for now.
- *
- * @private
- */
- _addSupportNotAvailableMessage: function () {
- var msg = {
- author_id: this.call('mail_service', 'getOdoobotID'),
- body: _t("None of our operators are available. <a href='https://www.odoo.com/help' " +
- "target='_blank'>Submit a ticket</a> to ask your question now."),
- channel_ids: [this.getID()],
- id: Number.MAX_SAFE_INTEGER, // last message in the channel
- };
- this.call('mail_service', 'addMessage', msg, { silent: true });
- },
- /**
- * Adds the welcome message as first message of the Support channel.
- *
- * @private
- */
- _addSupportWelcomeMessage: function () {
- if (this._welcomeMessage) {
- var msg = {
- author_id: this._operator,
- body: this._welcomeMessage,
- channel_ids: [this.getID()],
- id: -1, // first message of the channel
- };
- this.call('mail_service', 'addMessage', msg, { silent: true });
- }
- },
- /**
- * Fetches the messages from the Support server.
- *
- * @override
- * @private
- */
- _fetchMessages: function (pDomain, loadMore) {
- var self = this;
- var domain = [];
- var cache = this._getCache(pDomain);
- if (pDomain) {
- domain = domain.concat(pDomain || []);
- }
- if (loadMore) {
- // ignore the welcome message (ID==-1)
- var msgs = cache.messages.filter(function(m) {return m.getID() !== -1});
- var minMessageID = msgs[0].getID();
- domain = [['id', '<', minMessageID]].concat(domain);
- }
- return supportSession.rpc('/odoo_im_support/fetch_messages', {
- domain: domain,
- channel_uuid: session.support_token,
- limit: self._FETCH_LIMIT,
- }).then(function (messages) {
- if (!cache.allHistoryLoaded) {
- cache.allHistoryLoaded = messages.length < self._FETCH_LIMIT;
- }
- cache.loaded = true;
- _.each(messages, function (message) {
- message.channel_ids = [self.getID()];
- message.channel_id = self.getID();
- self.call('mail_service', 'addMessage', message, {
- silent: true,
- domain: pDomain,
- });
- });
- cache = self._getCache(pDomain || []);
- return cache.messages;
- });
- },
-
- /**
- * Posts the message on the Support server.
- *
- * @override
- * @private
- * @return {Promise}
- */
- _postMessage: function (data) {
- // ensure that the poll is active before posting the message
- this.call('mail_service', 'startPollingSupport');
- return supportSession.rpc('/odoo_im_support/chat_post', {
- uuid: this._supportChannelUUID,
- message_content: data.content,
- });
- },
-});
-
-return SupportChannel;
-
-});
diff --git a/addons/im_support/static/src/js/support_message.js b/addons/im_support/static/src/js/support_message.js
deleted file mode 100644
index 92c85842aad..00000000000
--- a/addons/im_support/static/src/js/support_message.js
+++ /dev/null
@@ -1,66 +0,0 @@
-odoo.define('im_support.SupportMessage', function (require) {
-"use strict";
-
-var Message = require('mail.model.Message');
-
-var session = require('web.session');
-
-/**
- * This is a model for messages that are in the the support channel
- */
-var SupportMessage = Message.extend({
- /**
- * @override
- */
- init: function () {
- this._super.apply(this, arguments);
- if (
- !this._serverAuthorID ||
- this._serverAuthorID[0] !== this.call('mail_service', 'getOdoobotID')[0]
- ) {
- if (!this._serverAuthorID[0]) {
- // the author is the client
- this._serverAuthorID = [session.partner_id, session.name];
- } else {
- // the author is the operator
- // prevent from conflicting with partners of this instance
- this._serverAuthorID[0] = -1;
- }
- }
- },
-
- //--------------------------------------------------------------------------
- // Public
- //--------------------------------------------------------------------------
-
- /**
- * @override
- * @returns {string}
- */
- getAvatarSource: function () {
- return '/mail/static/src/img/odoo_o.png';
- },
- /**
- * Overrides to prevent clicks on the Support operator from redirecting.
- *
- * @override
- * @returns {boolean}
- */
- shouldRedirectToAuthor: function () {
- return false;
- },
- /**
- * Overrides to prevent from calling the server for messages of the Support
- * channel (which are records on the Support database).
- *
- * @override
- * @returns {Promise}
- */
- toggleStarStatus: function () {
- return Promise.resolve();
- },
-});
-
-return SupportMessage;
-
-});
diff --git a/addons/im_support/static/src/js/support_session.js b/addons/im_support/static/src/js/support_session.js
deleted file mode 100644
index 1c6268c40db..00000000000
--- a/addons/im_support/static/src/js/support_session.js
+++ /dev/null
@@ -1,17 +0,0 @@
-odoo.define('im_support.SupportSession', function (require) {
-"use strict";
-
-var session = require('web.session');
-var Session = require('web.Session');
-
-/**
- * This module returns an instance of Session which is linked to the Support
- * server, allowing the current instance to communicate with the Support
- * server (CORS).
- */
-return new Session(null, session.support_origin, {
- modules: odoo._modules,
- use_cors: true,
-});
-
-});
diff --git a/addons/im_support/static/src/js/systray_messaging_menu.js b/addons/im_support/static/src/js/systray_messaging_menu.js
deleted file mode 100644
index faec67fbb9d..00000000000
--- a/addons/im_support/static/src/js/systray_messaging_menu.js
+++ /dev/null
@@ -1,71 +0,0 @@
-odoo.define('im_support.systray.MessagingMenu', function (require) {
-"use strict";
-
-var MessagingMenu = require('mail.systray.MessagingMenu');
-
-var config = require('web.config');
-var core = require('web.core');
-var session = require('web.session');
-
-var _t = core._t;
-var SUPPORT_CHANNEL_ID = 'SupportChannel';
-
-// Disable Support in mobile for design purposes (for now at least), and don't
-// add it to the messaging dropdown if it isn't available
-if (config.device.isMobile || !session.support_token || !session.support_origin) {
- return;
-}
-
-/**
- * This module adds a fake Support channel in the messaging menu of the systray.
- */
-MessagingMenu.include({
- /**
- * @override
- */
- init: function () {
- this._super.apply(this, arguments);
- this.supportChannel = {
- id: SUPPORT_CHANNEL_ID,
- name: _t("Odoo Live Support"),
- title: _t("Odoo Live Support"),
- imageSRC: '/mail/static/src/img/odoo_o.png',
- };
- },
- /**
- * Overrides to add a className to the bottom part of the dropdown
- * (containing the Support channel), so that the css rules apply. This
- * className can't be added directly in the template, otherwise
- * this.$channels_preview would be a nodeset containing the bottom part as
- * well, and it will cause rendering issues when the dropdown is rerendered.
- *
- * @override
- */
- start: function () {
- var self = this;
- return this._super.apply(this, arguments).then(function () {
- self.$('.o_mail_systray_dropdown_bottom').addClass('o_mail_systray_dropdown_items');
- });
- },
-
- //--------------------------------------------------------------------------
- // Handlers
- //--------------------------------------------------------------------------
-
- /**
- * Overrides to handle the click on the fake Support channel.
- *
- * @override
- * @private
- */
- _onClickPreview: function (ev) {
- var id = $(ev.currentTarget).data('preview-id');
- if (id === SUPPORT_CHANNEL_ID) {
- this.call('mail_service', 'startSupportLivechat');
- } else {
- this._super.apply(this, arguments);
- }
- },
-});
-
-});
diff --git a/addons/im_support/static/src/js/thread_window.js b/addons/im_support/static/src/js/thread_window.js
deleted file mode 100644
index 9173ef21d41..00000000000
--- a/addons/im_support/static/src/js/thread_window.js
+++ /dev/null
@@ -1,67 +0,0 @@
-odoo.define('im_support.ThreadWindow', function (require) {
-"use strict";
-
-/**
- * This module includes ThreadWindow to handle the case of the Support channel.
- */
-var ThreadWindow = require('mail.ThreadWindow');
-
-ThreadWindow.include({
- /**
- * Overrides to tweak the options in the case of the Support channel (no
- * star).
- *
- * @override
- */
- init: function () {
- this._super.apply(this, arguments);
- var channel = this.call('mail_service', 'getChannel', this._getThreadID());
- if (channel && channel.getType() === 'support_channel') {
- this.options.displayStars = false;
- }
- },
- /**
- * Overrides to remove the attachment button in the Support channel as this
- * feature does not work in that channel.
- *
- * @note: this feature could be enabled by storing the attachments on the
- * Support server.
- * @override
- */
- start: function () {
- var def = this._super.apply(this, arguments);
- var channel = this.call('mail_service', 'getChannel', this._getThreadID());
- if (channel && channel.getType() === 'support_channel') {
- this.$('.o_composer .o_composer_button_add_attachment').remove();
- if (!channel.isAvailable()) {
- this.$('.o_thread_composer').remove();
- }
- }
- return def;
- },
-
- //--------------------------------------------------------------------------
- // Private
- //--------------------------------------------------------------------------
-
- /**
- * Overrides to prevent from displaying a composer if there is no operator
- * available.
- *
- * @override
- * @private
- */
- _needsComposer: function () {
- var channel = this.call('mail_service', 'getChannel', this._getThreadID());
- if (
- channel &&
- channel.getType() === 'support_channel' &&
- !channel.isAvailable()
- ) {
- return false;
- }
- return this._super.apply(this, arguments);
- },
-});
-
-});
diff --git a/addons/im_support/static/src/scss/systray.scss b/addons/im_support/static/src/scss/systray.scss
deleted file mode 100644
index bee87733dfe..00000000000
--- a/addons/im_support/static/src/scss/systray.scss
+++ /dev/null
@@ -1,13 +0,0 @@
-.o_mail_systray_item {
- .o_mail_systray_dropdown {
- .o_mail_systray_dropdown_bottom {
- border-top: 1px solid gray('400');
- box-sizing: content-box;
-
- .o_preview_info {
- display: flex;
- align-items: center;
- }
- }
- }
-}
diff --git a/addons/im_support/static/src/xml/discuss.xml b/addons/im_support/static/src/xml/discuss.xml
deleted file mode 100644
index 8c00191de10..00000000000
--- a/addons/im_support/static/src/xml/discuss.xml
+++ /dev/null
@@ -1,29 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<template>
-
- <!--
- @param {string|integer} activeThreadID
- @param {mail.model.Channel[]} channels
- @param {boolean} isMyselfModerator
- @param {mail.model.Mailbox} inbox
- @param {mail.model.Mailbox} starred
- @param {mail.model.Mailbox|undefined} moderation set if current user is moderator
- @param {boolean} displayQuickSearch
- @param {Object} options
- -->
- <t t-extend="mail.discuss.Sidebar">
- <t t-jquery="hr" t-operation="before">
- <t t-foreach="channels" t-as="channel">
- <t t-if="channel.getType() == 'support_channel'">
- <div t-attf-class="o_mail_discuss_title_main o_mail_discuss_item #{(activeThreadID == channel.getID()) ? 'o_active': ''}"
- t-att-data-thread-id="channel.getID()">
- <span class="o_thread_name"><i class="fa fa-question-circle mr8"/>Odoo Support</span>
- <t t-set="counter" t-value="channel.getUnreadCounter()"/>
- <t t-call="mail.discuss.SidebarCounter"/>
- </div>
- </t>
- </t>
- </t>
- </t>
-
-</template>
diff --git a/addons/im_support/static/src/xml/systray.xml b/addons/im_support/static/src/xml/systray.xml
deleted file mode 100644
index 1cb14637b36..00000000000
--- a/addons/im_support/static/src/xml/systray.xml
+++ /dev/null
@@ -1,13 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<templates xml:space="preserve">
-
- <t t-extend="mail.systray.MessagingMenu">
- <t t-jquery=".o_mail_systray_dropdown" t-operation="append">
- <div t-if="widget.supportChannel" class="o_mail_systray_dropdown_bottom">
- <t t-set="preview" t-value="widget.supportChannel"/>
- <t t-call="mail.Preview"/>
- </div>
- </t>
- </t>
-
-</templates>
generated by cgit v1.2.3 (git 2.25.1) at 2026-10-23 19:36:41 +0000