1 files changed, 67 insertions, 0 deletions
diff --git a/addons/im_support/static/src/js/support_message.js b/addons/im_support/static/src/js/support_message.js
new file mode 100644
index 00000000000..df03d0fa477
--- /dev/null
+++ b/addons/im_support/static/src/js/support_message.js
@@ -0,0 +1,67 @@
+odoo.define('im_support.SupportMessage', function (require) {
+"use strict";
+
+var Message = require('mail.model.Message');
+
+var session = require('web.session');
+
+/**
+ * This is a model for messages that are in the the support channel
+ */
+var SupportMessage = Message.extend({
+    /**
+     * @override
+     * @param {Class} parent
+     * @param {Object} data
+     * @param {Array} [data.author_id=[]]
+     */
+    init: function (parent, data) {
+        data.author_id = data.author_id || [];
+        if (data.author_id !== this.call('mail_service', 'getOdoobotID')) {
+            if (!data.author_id[0]) {
+                // the author is the client
+                data.author_id = [session.partner_id, session.name];
+            } else {
+                // the author is the operator
+                // prevent from conflicting with partners of this instance
+                data.author_id[0] = -1;
+            }
+        }
+        this._super.apply(this, arguments);
+    },
+
+    //--------------------------------------------------------------------------
+    // Public
+    //--------------------------------------------------------------------------
+
+    /**
+     * @override
+     * @returns {string}
+     */
+    getAvatarSource: function () {
+        return '/mail/static/src/img/odoo_o.png';
+    },
+    /**
+     * Overrides to prevent clicks on the Support operator from redirecting.
+     *
+     * @override
+     * @returns {boolean}
+     */
+    shouldRedirectToAuthor: function () {
+        return false;
+    },
+    /**
+     * Overrides to prevent from calling the server for messages of the Support
+     * channel (which are records on the Support database).
+     *
+     * @override
+     * @returns {$.Promise}
+     */
+    toggleStarStatus: function () {
+        return $.when();
+    },
+});
+
+return SupportMessage;
+
+});