diff options
Diffstat (limited to 'addons/im_support/static/src/js/support_channel.js')
| -rw-r--r-- | addons/im_support/static/src/js/support_channel.js | 270 |
1 files changed, 0 insertions, 270 deletions
diff --git a/addons/im_support/static/src/js/support_channel.js b/addons/im_support/static/src/js/support_channel.js deleted file mode 100644 index 402b590919f..00000000000 --- a/addons/im_support/static/src/js/support_channel.js +++ /dev/null @@ -1,270 +0,0 @@ -odoo.define('im_support.SupportChannel', function (require) { -"use strict"; - -var supportSession = require('im_support.SupportSession'); - -var SearchableThread = require('mail.model.SearchableThread'); - -var core = require('web.core'); -var session = require('web.session'); - -var _t = core._t; - -/** - * This mail model represents support channel, which are communication channels - * between two different databases for support-related reasons. It is like - * livechat, but both users are in different databases, and both users - * communicate from their respective 'backend' access. - * - * FIXME: it should inherit from mail.model.Channel, not from - * mail.model.SearchableThread - */ -var SupportChannel = SearchableThread.extend({ - - /** - * @override - * @param {Object} params - * @param {Object} params.data - * @param {boolean} params.data.available - * @param {string|integer} params.data.id - * @param {boolean} params.data.is_minimized - * @param {Object} params.data.operator - * @param {string} params.data.state ['open', 'closed', 'folded'] - * @param {string} params.data.uuid - * @param {string} params.data.welcome_message - * @param {Object} params.options - */ - init: function (params) { - var data = params.data; - - data.type = 'support_channel'; - data.name = _t("Support"); - - this._available = data.available; - this._operator = data.operator; - this._supportChannelUUID = data.id; - this._welcomeMessage = data.welcome_message; - if (!this._available) { - data.name += _t(" (offline)"); - } - - this._super.apply(this, arguments); - - // force stuff that should probably be in Thread (or at least - // SearchableThread), but that are currently in Channel - this._detached = data.is_minimized; - this._folded = data.state === 'folded'; - this._uuid = data.uuid; - }, - - //-------------------------------------------------------------------------- - // Public - //-------------------------------------------------------------------------- - - /** - * Adds the default message in the Support channel (depending on its - * availability). - */ - addDefaultMessage: function () { - if (!this._available) { - this._addSupportNotAvailableMessage(); - } else { - this._addSupportWelcomeMessage(); - } - }, - /** - * Overrides to store the state of the Support channel in the localStorage. - * - * @override - */ - close: function () { - this._super.apply(this, arguments); - this.call('mail_service', 'updateSupportChannelState', 'closed'); - }, - /** - * Overrides to store the state of the Support channel in the localStorage. - * - * @override - */ - detach: function () { - this._super.apply(this, arguments); - this.call('mail_service', 'updateSupportChannelState', 'open'); - }, - /** - * Overrides to store the state of the Support channel in the localStorage. - * - * @override - */ - fold: function (folded) { - this._super.apply(this, arguments); - var value = folded ? 'folded' : 'open'; - this.call('mail_service', 'updateSupportChannelState', value); - }, - /** - * FIXME: this override is necessary just because the support channel is - * considered as a channel, even though it does not inherit from - * mail.model.Channel. - * - * @returns {integer} - */ - getNeedactionCounter: function () { - return 0; - }, - /** - * @return {string} uuid of this channel - */ - getUUID: function () { - return this._uuid; - }, - /** - * FIXME: this method is necessary just because the support channel is - * considered as a channel, even though it does not inherit from - * mail.model.Channel. - * - * @returns {boolean} - */ - hasBeenPreviewed: function () { - return true; - }, - /** - * @returns {boolean} true iff the Support channel is available - */ - isAvailable: function () { - return this._available; - }, - /** - * FIXME: this override is necessary just because the support channel is - * considered as a channel, even though it does not inherit from - * mail.model.Channel. - * - * @override - * @returns {boolean} - */ - isChannel: function () { - return true; - }, - /** - * Called when fold or detach (or both) status have changed on the support - * channel. - * - * Note: this is partially a hack due to support channel not being a - * channel. Also, the support channel uses another way to handle its window - * state, by means of the local storage. - * - * @param {Object} params - * @param {boolean} [params.folded] - * @param {boolean} [params.detached] - */ - updateWindowState: function (params) { - if ('detached' in params) { - this._detached = params.detached; - } - if ('folded' in params) { - this._folded = params.folded; - } - - if (!this._detached) { - this.call('mail_service', 'updateSupportChannelState', 'closed'); - } else { - var value = this._folded ? 'folded' : 'open'; - this.call('mail_service', 'updateSupportChannelState', value); - } - }, - - //-------------------------------------------------------------------------- - // Private - //-------------------------------------------------------------------------- - - /** - * Adds a message in the Support channel indicating that this channel is - * not available for now. - * - * @private - */ - _addSupportNotAvailableMessage: function () { - var msg = { - author_id: this.call('mail_service', 'getOdoobotID'), - body: _t("None of our operators are available. <a href='https://www.odoo.com/help' " + - "target='_blank'>Submit a ticket</a> to ask your question now."), - channel_ids: [this.getID()], - id: Number.MAX_SAFE_INTEGER, // last message in the channel - }; - this.call('mail_service', 'addMessage', msg, { silent: true }); - }, - /** - * Adds the welcome message as first message of the Support channel. - * - * @private - */ - _addSupportWelcomeMessage: function () { - if (this._welcomeMessage) { - var msg = { - author_id: this._operator, - body: this._welcomeMessage, - channel_ids: [this.getID()], - id: -1, // first message of the channel - }; - this.call('mail_service', 'addMessage', msg, { silent: true }); - } - }, - /** - * Fetches the messages from the Support server. - * - * @override - * @private - */ - _fetchMessages: function (pDomain, loadMore) { - var self = this; - var domain = []; - var cache = this._getCache(pDomain); - if (pDomain) { - domain = domain.concat(pDomain || []); - } - if (loadMore) { - // ignore the welcome message (ID==-1) - var msgs = cache.messages.filter(function(m) {return m.getID() !== -1}); - var minMessageID = msgs[0].getID(); - domain = [['id', '<', minMessageID]].concat(domain); - } - return supportSession.rpc('/odoo_im_support/fetch_messages', { - domain: domain, - channel_uuid: session.support_token, - limit: self._FETCH_LIMIT, - }).then(function (messages) { - if (!cache.allHistoryLoaded) { - cache.allHistoryLoaded = messages.length < self._FETCH_LIMIT; - } - cache.loaded = true; - _.each(messages, function (message) { - message.channel_ids = [self.getID()]; - message.channel_id = self.getID(); - self.call('mail_service', 'addMessage', message, { - silent: true, - domain: pDomain, - }); - }); - cache = self._getCache(pDomain || []); - return cache.messages; - }); - }, - - /** - * Posts the message on the Support server. - * - * @override - * @private - * @return {Promise} - */ - _postMessage: function (data) { - // ensure that the poll is active before posting the message - this.call('mail_service', 'startPollingSupport'); - return supportSession.rpc('/odoo_im_support/chat_post', { - uuid: this._supportChannelUUID, - message_content: data.content, - }); - }, -}); - -return SupportChannel; - -}); |