diff options
Diffstat (limited to 'addons/im_support/static/src/js/mail_manager.js')
| -rw-r--r-- | addons/im_support/static/src/js/mail_manager.js | 271 |
1 files changed, 0 insertions, 271 deletions
diff --git a/addons/im_support/static/src/js/mail_manager.js b/addons/im_support/static/src/js/mail_manager.js deleted file mode 100644 index 3672af2491f..00000000000 --- a/addons/im_support/static/src/js/mail_manager.js +++ /dev/null @@ -1,271 +0,0 @@ -odoo.define('im_support.MailManager', function (require) { -"use strict"; - -var MailManager = require('mail.Manager'); - -var core = require('web.core'); -var session = require('web.session'); -var WebClient = require('web.WebClient'); - -var SupportChannel = require('im_support.SupportChannel'); -var SupportMessage = require('im_support.SupportMessage'); -var supportSession = require('im_support.SupportSession'); - -var _t = core._t; - -var POLL_TIMEOUT_DELAY = 1000 * 60 * 30; // 30 minutes -var POLL_TIMEOUT_KEY = 'im_support.poll_timeout'; -var SUPPORT_CHANNEL_STATE_KEY = 'im_support.channel_state'; - -/** - * This module includes the MailService to handle the case of the Support - * channel, allowing the users of the current database to communicate with - * livechat operators from another database (the Support database). - */ -MailManager.include({ - dependencies: (MailManager.prototype.dependencies || []).concat(['support_bus_service']), - //-------------------------------------------------------------------------- - // Public - //-------------------------------------------------------------------------- - - /** - * Initialises the Support: checks if there is a pending chat session - * between the user and Support, and if so, re-opens it. - * Note: we can't directly override init(), because it is already called - * when the include is applied, so we use this hook instead (called at - * webclient startup) - */ - initSupport: function () { - var self = this; - this.supportChannelDef = null; - this.supportChannelUUID = null; - this.pollTimeout = null; - this.pollingSupport = false; - - // listen to notifications coming from Support longpolling - this.call('support_bus_service', 'onNotification', this, this._onSupportNotification); - - // check if there is a pending chat session with the Support - var timeoutTimestamp = this.call('local_storage', 'getItem', POLL_TIMEOUT_KEY); - var pollingDelay = timeoutTimestamp && (JSON.parse(timeoutTimestamp) - Date.now()); - if (pollingDelay && pollingDelay > 0) { - var channelState = this.call('local_storage', 'getItem', SUPPORT_CHANNEL_STATE_KEY); - this.startSupportLivechat(channelState).then(function () { - var supportChannel = self.getChannel(self.supportChannelUUID); - if (supportChannel.isAvailable()) { - self.startPollingSupport(pollingDelay); - } - }); - } - }, - /** - * Overrides to filter out the Support channel from the previews. - * - * @override - * @returns {Promise<Object[]>} list of valid objects for mail.Preview - * template - */ - getChannelPreviews: function () { - var self = this; - return this._super.apply(this, arguments) - .then(function (channelsPreview) { - return _.reject(channelsPreview, { id: self.supportChannelUUID }); - }); - }, - /** - * Initiates a longpoll with the server hosting the Support channel. - * - * @param {integer} [pollingDelay=POLL_TIMEOUT_DELAY] the longpolling - * timeout delay to set - */ - startPollingSupport: function (pollingDelay) { - if (!('pollingSupport' in this)) { - return this.initSupport(); - } - if (!this.pollingSupport) { - this.pollingSupport = true; - this.call('support_bus_service', 'addChannel', this.supportChannelUUID); - this.call('support_bus_service', 'startPolling'); - this._setPollTimeout(pollingDelay); - } - }, - /** - * Opens the Support channel between a livechat operator from the Support - * database and the current user (if there is an available operator). - * Ensures to perform only once the request to create/retrieve the Support - * channel. - * - * @param {string} [channelState='open'] state of the Support - * channel (see CHANNEL_STATES for accepted values) - * @returns {Promise} - */ - startSupportLivechat: function (channelState) { - var self = this; - if (!this.supportChannelDef) { - // retrieve or create the channel - this.supportChannelDef = supportSession.rpc('/odoo_im_support/get_support_channel', { - channel_uuid: session.support_token, - db_uuid: session.db_uuid, - user_name: session.name, - }); - } - return this.supportChannelDef.then(function (channel) { - if (!channel) { - // there is no channel (because there is no online operator, and - // no support channel has been created yet), so create one to - // open in a chat window - channel = { - available: false, - support_channel: true, - type: 'livechat', - uuid: "support_unavailable", - }; - } - if (!channelState) { - channelState = self._isDiscussOpen() ? 'closed' : 'open'; - self.call('local_storage', 'setItem', SUPPORT_CHANNEL_STATE_KEY, channelState); - } - if (!self.supportChannelUUID) { - // this part is only executed the first time the RPC is resolved - self.supportChannelUUID = channel.uuid; - - // add the channel to the MailManager - return self._addChannel(_.extend(channel, { - id: channel.uuid, - is_minimized: _.contains(['open', 'folded'], channelState), - state: channelState, - })).then(function () { - // display an automatic message in the channel - var supportChannel = self.getChannel(channel.uuid); - supportChannel.addDefaultMessage(); - }); - } else { - // the channel has already been added to the MailManager, so - // simply re-open it - if (self._isDiscussOpen()) { - self._openThreadInDiscuss(self.supportChannelUUID); - } else { - channel = self.getChannel(self.supportChannelUUID); - channel.fold(channelState === 'folded'); - } - } - }).guardedCatch(function () { - self.do_warn(_t("The Support server can't be reached.")); - }); - }, - /** - * Updates the state of the Support channel (stored in the localStorage). - * - * @param {string} state ('closed', 'folded' or 'open') - */ - updateSupportChannelState: function (state) { - this.call('local_storage', 'setItem', SUPPORT_CHANNEL_STATE_KEY, state); - }, - - //-------------------------------------------------------------------------- - // Private - //-------------------------------------------------------------------------- - - /** - * @override - * @private - */ - _makeChannel: function (data, options) { - if (data.id === this.supportChannelUUID) { - return new SupportChannel({ - parent: this, - data: data, - options: options, - commands: this._commands - }); - } - return this._super.apply(this, arguments); - }, - /** - * Overrides to instantiate a SupportMessage when necessary. - * @override - */ - _makeMessage: function (data) { - if ( - this.supportChannelUUID && - _.contains(data.channel_ids, this.supportChannelUUID) - ) { - return new SupportMessage(this, data, this._emojis); - } - return this._super.apply(this, arguments); - }, - /** - * Automatically stop polling for Support messages after a given delay of - * inactivity. - * - * @private - * @param {integer} [pollingDelay=POLL_TIMEOUT_DELAY] the longpolling - * timeout delay to set - */ - _setPollTimeout: function (pollingDelay) { - pollingDelay = pollingDelay || POLL_TIMEOUT_DELAY; - clearTimeout(this.pollTimeout); - this.pollTimeout = setTimeout(this._stopPollingSupport.bind(this), pollingDelay); - // save the timeout expiration datetime into the LocalStorage so that - // we can re-open the Support channel if necessary on F5 - var timeoutTimestamp = Date.now() + pollingDelay; - this.call('local_storage', 'setItem', POLL_TIMEOUT_KEY, timeoutTimestamp); - }, - /** - * Stops the longpoll with the server hosting the Support channel. - * - * @private - */ - _stopPollingSupport: function () { - this.pollingSupport = false; - this.call('support_bus_service', 'stopPolling'); - this.call('local_storage', 'removeItem', POLL_TIMEOUT_KEY); - }, - - //-------------------------------------------------------------------------- - // Handlers - //-------------------------------------------------------------------------- - - /** - * Handles poll notifications from the Support server. - * - * @private - * @param {Object[]} notifications - */ - _onSupportNotification: function (notifications) { - var self = this; - if (notifications && notifications.length) { - this._setPollTimeout(); - } - _.each(notifications, function (notification) { - if (notification[1]._type === 'history_command') { - // ignore history requests - return; - } - var messageData = _.extend(notification[1], { - channel_ids: [self.supportChannelUUID], - }); - self._handleChannelNotification({ data: messageData }); - }); - }, -}); - - -// Unfortunately, we can't override init() of MailService because it is called -// before the include is applied, so we override the WebClient instead to call -// an initialization hook for Livechat Support in the Mail service. -WebClient.include({ - /** - * Overrides to ask the Mail service to check whether there is a - * pending chat session with Support, and if so, to re-open it. - * - * @override - */ - show_application: function () { - this.call('mail_service', 'initSupport'); - return this._super.apply(this, arguments); - }, -}); - -}); - |