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authorjat-odoo <jat@openerp.com>2016-07-01 13:33:14 +0200
committerYannick Tivisse <yti@odoo.com>2016-07-01 14:05:03 +0200
commit0b1a27a3c7862bbe511614d05e04db696fcd71d5 (patch)
treecc555a78e008fe36c2427adf7eec7b26825fd2cc /doc/reference/javascript.rst
parent5560ac4a04ce21407e019965bc1a943b31e88211 (diff)
[REF,IMP] project,project_issue,rating: Handle ratings more efficiently
Purpose: For our internal project management, we would like to track the customer satisfaction on the open projects. We send them an email every one or 2 weeks allowing them to give a feedback by clicking on one of 3 smileys: Happy, Average, Angry. They can also put a additional explanation. We already have something similar which is working on livechat with a unusable reporting, and on issues but unusable. Our project are managed by tasks. Specification: - On the project : Selection fields : (Periodical Rating or Rating on Stage) + Fields to choose the period if periodical - On the stage : email_template_id field. - IF : ---> Periodical : Send an email to all the customers for the tasks on this stage periodically ---> On Stage : Send an email to the customer's tasks when the task reaches the stage - That way, it's impossible to send a satisfaction request both periodically and sequentially. FP request - Who is the customer : The customer on the task OR the customer on the related sales order OR the customer on the projet OR nobody - The last feedback is displayed on the task kanban card (Thumb up, down, or neutral) - On the project kanban card, the customer satisfaction is displayed. This is the simple mean of all the previous ratings.
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