diff options
| author | jat-odoo <jat@openerp.com> | 2016-07-01 13:33:14 +0200 |
|---|---|---|
| committer | Yannick Tivisse <yti@odoo.com> | 2016-07-01 14:05:03 +0200 |
| commit | 0b1a27a3c7862bbe511614d05e04db696fcd71d5 (patch) | |
| tree | cc555a78e008fe36c2427adf7eec7b26825fd2cc /doc/reference/javascript.rst | |
| parent | 5560ac4a04ce21407e019965bc1a943b31e88211 (diff) | |
[REF,IMP] project,project_issue,rating: Handle ratings more efficiently
Purpose:
For our internal project management, we would like to track the customer
satisfaction on the open projects. We send them an email every one or 2
weeks allowing them to give a feedback by clicking on one of 3
smileys: Happy, Average, Angry. They can also put a additional explanation.
We already have something similar which is working on livechat with a
unusable reporting, and on issues but unusable. Our project are managed by tasks.
Specification:
- On the project : Selection fields : (Periodical Rating or Rating on Stage)
+ Fields to choose the period if periodical
- On the stage : email_template_id field.
- IF :
---> Periodical : Send an email to all the customers for the tasks on this stage periodically
---> On Stage : Send an email to the customer's tasks when the task reaches the stage
- That way, it's impossible to send a satisfaction request both periodically and sequentially.
FP request
- Who is the customer : The customer on the task OR the customer on the related sales order
OR the customer on the projet OR nobody
- The last feedback is displayed on the task kanban card (Thumb up, down, or neutral)
- On the project kanban card, the customer satisfaction is displayed. This is the simple
mean of all the previous ratings.
Diffstat (limited to 'doc/reference/javascript.rst')
0 files changed, 0 insertions, 0 deletions
