[MERGE][IMP] mail_bot: improve OdooBot workflow

PURPOSE

This merge attempts to improve the workflow of the OdooBot onboarding
tutorial, as well as the answer given by the bot while idle.

SPECIFICATIONS

These changes come from watching how users interact with OdooBot. To
improve the user's experience, the following changes have been made:

1. Move the attachment to the end of the tour, as it is where most
   people just close the bot.
2. Remove the quotation marks around commands that OdooBot tells the
   user to type, like "/" or ":)", as some users try to actually type
   the quotation marks too. Instead, use a light grey background around
   the command that the user should type.
3. Some users ask OdooBot questions, but the responses they get are
   useless. To solve this, use a message linking to the documentation or the
   videos when:
    - The user gives wrong answers twice for the same stage of the tour
    - The user talks again when the tour is completed
    - There's a question mark in the answer

Other issues have been attended to:
1. The first message from OdooBot when starting the onboarding tour will now only appear as a notification instead of opening a new chat window. The user can open the chat window from the notification when they actually want to start the tour, as it can be otherwise distracting for the user to have the chat window pop up all of a sudden.
2. A bug has been corrected where OdooBot would open a new channel every time the admin user logged in, to remind them about changing the default password. Now, it will use an existing channel if it exists.

Task ID: 2233014
Upgrade PR odoo/upgrade#1251

closes odoo/odoo#49661

Signed-off-by: Thibault Delavallee (tde) <tde@openerp.com>

0 files changed, 0 insertions, 0 deletions