[REF,IMP] project,project_issue,rating: Handle ratings more efficiently

Purpose:

For our internal project management, we would like to track the customer
satisfaction on the open projects. We send them an email every one or 2
weeks allowing them to give a feedback by clicking on one of 3
smileys: Happy, Average, Angry. They can also put a additional explanation.

We already have something similar which is working on livechat with a
unusable reporting, and on issues but unusable. Our project are managed by tasks.

Specification:
- On the project : Selection fields : (Periodical Rating or Rating on Stage)
  + Fields to choose the period if periodical
- On the stage : email_template_id field.
- IF :
---> Periodical : Send an email to all the customers for the tasks on this stage periodically
---> On Stage : Send an email to the customer's tasks when the task reaches the stage
- That way, it's impossible to send a satisfaction request both periodically and sequentially.
  FP request
- Who is the customer : The customer on the task OR the customer on the related sales order
  OR the customer on the projet OR nobody
- The last feedback is displayed on the task kanban card (Thumb up, down, or neutral)
- On the project kanban card, the customer satisfaction is displayed. This is the simple
  mean of all the previous ratings.

1 files changed, 98 insertions, 40 deletions

diff --git a/addons/rating_project/data/project_data.xml b/addons/rating_project/data/project_data.xml
index 5fa22af596f..1332a726e39 100644
--- a/addons/rating_project/data/project_data.xml
+++ b/addons/rating_project/data/project_data.xml
@@ -1,51 +1,109 @@
 <?xml version="1.0" encoding="utf-8"?>
 <openerp>
     <data>
+        <record id="ir_cron_rating_project" model="ir.cron">
+            <field name="name">Send Customer Rating Forms</field>
+            <field name="interval_type">days</field>
+            <field name="numbercall">-1</field>
+            <field name="model">project.project</field>
+            <field name="function">_send_rating_all</field>
+        </record>
+
+        <record id="mt_task_rating" model="mail.message.subtype">
+            <field name="name">Task Rating</field>
+            <field name="res_model">project.task</field>
+            <field name="default" eval="True"/>
+            <field name="description">Ratings</field>
+        </record>
 
+        <record id="mt_project_task_rating" model="mail.message.subtype">
+            <field name="name">Task Rating</field>
+            <field name="sequence">14</field>
+            <field name="res_model">project.project</field>
+            <field name="default" eval="True"/>
+            <field name="parent_id" eval="ref('mt_task_rating')"/>
+            <field name="relation_field">project_id</field>
+        </record>
 
         <record id="rating_project_request_email_template" model="mail.template">
-            <field name="name">Rating Project Request</field>
-            <field name="email_from">${object.rated_partner_id.email or ''}</field>
-            <field name="subject">${object.res_name}</field>
-            <field name="model_id" ref="rating.model_rating_rating"/>
-            <field name="email_to" >${object.partner_id.email}</field>
+            <field name="name">Task: Rating Request</field>
+            <field name="email_from">${object.rating_get_rated_partner_id().email or '' | safe}</field>
+            <field name="subject">${object.project_id.company_id.name}: Service Rating Request</field>
+            <field name="model_id" ref="project.model_project_task"/>
+            <field name="partner_to" >${object.rating_get_partner_id().id}</field>
             <field name="auto_delete" eval="True"/>
             <field name="body_html"><![CDATA[
-<body>
-    <div style="max-width:600px; height:auto; margin-left:30px;">
-        <div style="margin-left:30px;align=center;">
-            Dear ${object.partner_id.name},
-        </div><br>
-        <div style="margin-left:30px;align=center;" width="60%">
-            We hope the services provided have met your expectations.
-            <br>If you have any more questions or comments, do not hesitate to reply to this e-mail.
-            <br><br>Please, help us to improve ourself by rating the service we provide.
-        </div><br>
-        <table style="margin-left:50px;" width="70%">
-            <tr>
-                <td>
-                    <a href="/rating/${object.access_token}/10">
-                        <img alt="Great" src="rating/static/src/img/rating_10.png" title="It was great"/>
-                    </a>
-                </td>
-                <td>
-                    <a href="/rating/${object.access_token}/5">
-                        <img alt="Okay" src="rating/static/src/img/rating_5.png" title="It was okay"/>
-                    </a>
-                </td>
-                <td>
-                    <a href="/rating/${object.access_token}/0">
-                        <img alt="Bad" src="rating/static/src/img/rating_0.png" title="It wasn't good"/>
-                    </a>
-                </td>
-            </tr>
-        </table><br>
-        <h4 style="margin-left:30px;font-weight:normal;">Thank you </h4>
-        <h4 style="margin-left:30px;font-weight:normal;">${object.rated_partner_id.name or ''} </h4>
-    </div>
-</body>
-                ]]>
-            </field>
+% set access_token = object.rating_get_access_token()
+<div style="background:#F0F0F0;color:#515166;padding:10px 0px;font-family:Arial,Helvetica,sans-serif;font-size:14px;">
+    <table style="width:600px;margin:5px auto;">
+        <tbody>
+            <tr><td>
+                <a href="/"><img src="/web/binary/company_logo" style="vertical-align:baseline;max-width:100px;" /></a>
+            </td><td style="text-align:right;vertical-align:middle;">
+                    Satisfaction Survey
+            </td></tr>
+        </tbody>
+    </table>
+    <table style="width:600px;margin:0px auto;background:white;border:1px solid #e1e1e1;">
+        <tbody>
+            <tr><td style="padding:15px 20px 10px 20px;">
+                <p>Hello,</p>
+                <p>Please take a moment to rate our services related to the task "<strong>${object.name}</strong>"
+                   assigned to <strong>${object.rating_get_rated_partner_id().name}</strong>.</p>
+                <p>We appreciate your feedback. It helps us to improve continuously.</p>
+            </td></tr>
+            <tr><td style="padding:10px 20px">
+                <table style="width:100%;border-top:1px solid #e1e1e1;">
+                    <tr>
+                        <td style="text-align:center;">
+                            <h2 style="font-weight:300;font-size:18px;">
+                                Tell us how you feel about our service
+                            </h2>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td style="padding:10px 10px;">
+                            <table style="width:100%;text-align:center;">
+                                <tr>
+                                    <td>
+                                        <a href="/rating/${access_token}/10">
+                                            <img alt="Great" src="/rating/static/src/img/rating_10.png" title="It was great"/>
+                                        </a>
+                                    </td>
+                                    <td>
+                                        <a href="/rating/${access_token}/5">
+                                            <img alt="Okay" src="/rating/static/src/img/rating_5.png" title="It was okay"/>
+                                        </a>
+                                    </td>
+                                    <td>
+                                        <a href="/rating/${access_token}/1">
+                                            <img alt="Bad" src="/rating/static/src/img/rating_1.png" title="It wasn't good"/>
+                                        </a>
+                                    </td>
+                                </tr>
+                            </table>
+                        </td>
+                    </tr>
+                </table>
+            </td></tr>
+            <tr><td style="padding:15px 20px 10px 20px;">${object.user_id.signature | safe}</td></tr>
+        </tbody>
+    </table>
+    <table style="width:600px;margin:auto;text-align:center;font-size:12px;">
+        <tbody>
+            <tr><td style="padding-top:10px;color:#afafaf;">
+                % if object.project_id.rating_status == 'stage':
+                    <p>This customer survey has been sent because your task has been moved to the stage <b>${object.stage_id.name}</b></p>
+                % endif
+                % if object.project_id.rating_status == 'periodic':
+                    <p>This customer survey has been sent <b>${object.project_id.rating_status_period}</b> as long as the task is in the <b>${object.stage_id.name}</b> stage.
+                % endif
+                <p>Email automatically sent by <a href="https://www.odoo.com/page/project-management" style="color:#a24689;text-decoration:none;">Odoo Project</a> for <a href="${object.project_id.company_id.website}" style="color:#a24689;text-decoration:none;">${object.project_id.company_id.name}</a></p>
+            </td></tr>
+        </tbody>
+    </table>
+</div>
+]]></field>
         </record>
     </data>
 </openerp>