[FIX] im_support, mail: message with odoobot as author

Before this commit, the `author_id` of a message with odoobot was
`"ODOOBOT"`. This leads to some issues due to `author_id` being
considered as an array `[partnerID, name]`.

Because of this, mail status manager was registering a partner with
ID `"O"` (1st char of `"ODOOBOT"`) for fetching its `im_status`. Its
`im_status` was never updated, since no partner has such ID. However,
the mail status manager kept this partner flagged with missing
`im_status` and still attempted to fetch its `im_status`,
indefinitely.

This commit fixes the issue by turning `author_id` of a message with
odoobot into arrray `["ODOOBOT", "ODOOBOT"]`. That way, `author_id`
of a message is always an array, and the `im_status` of `"ODOOBOT"`
is no longer fetched.

1 files changed, 4 insertions, 1 deletions

diff --git a/addons/im_support/static/src/js/support_message.js b/addons/im_support/static/src/js/support_message.js
index bf21bd2624f..7d7e33aef1c 100644
--- a/addons/im_support/static/src/js/support_message.js
+++ b/addons/im_support/static/src/js/support_message.js
@@ -14,7 +14,10 @@ var SupportMessage = Message.extend({
      */
     init: function () {
         this._super.apply(this, arguments);
-        if (this._serverAuthorID !== this.call('mail_service', 'getOdoobotID')) {
+        if (
+            !this._serverAuthorID ||
+            this._serverAuthorID[0] !== this.call('mail_service', 'getOdoobotID')[0]
+        ) {
             if (!this._serverAuthorID[0]) {
                 // the author is the client
                 this._serverAuthorID = [session.partner_id, session.name];