<feed xmlns='http://www.w3.org/2005/Atom'>
<title>Odoo/addons/im_support/static/src/js/support_message.js, branch 14.0</title>
<subtitle>The current checkout of upstream Odoo</subtitle>
<link rel='alternate' type='text/html' href='http://erp.ceuconsult.com:9000/Odoo/'/>
<entry>
<title>[REM] im_support: remove im_support module</title>
<updated>2020-06-09T10:58:52+00:00</updated>
<author>
<name>Sébastien Theys</name>
<email>seb@odoo.com</email>
</author>
<published>2020-06-09T10:58:52+00:00</published>
<link rel='alternate' type='text/html' href='http://erp.ceuconsult.com:9000/Odoo/commit/?id=87f49b0616d67ea00e4e15db81459ed33310abec'/>
<id>87f49b0616d67ea00e4e15db81459ed33310abec</id>
<content type='text'>
The goal of the module was to communicate with livechat operators on our
production server, except the feature is disabled on our prod and we don't plan
to reactivate it any time soon.

closes odoo/odoo#52691

Related: odoo/upgrade#1313
Signed-off-by: Christophe Simonis &lt;chs@odoo.com&gt;
</content>
<content type='xhtml'>
<div xmlns='http://www.w3.org/1999/xhtml'>
<pre>
The goal of the module was to communicate with livechat operators on our
production server, except the feature is disabled on our prod and we don't plan
to reactivate it any time soon.

closes odoo/odoo#52691

Related: odoo/upgrade#1313
Signed-off-by: Christophe Simonis &lt;chs@odoo.com&gt;
</pre>
</div>
</content>
</entry>
<entry>
<title>[MERGE] forward port branch saas-12.2 up to 995aa1685ee</title>
<updated>2019-06-03T13:49:31+00:00</updated>
<author>
<name>Christophe Simonis</name>
<email>chs@odoo.com</email>
</author>
<published>2019-06-03T13:49:31+00:00</published>
<link rel='alternate' type='text/html' href='http://erp.ceuconsult.com:9000/Odoo/commit/?id=c8d7ad9a6bc55af465392d772ae15e981d0f80c7'/>
<id>c8d7ad9a6bc55af465392d772ae15e981d0f80c7</id>
<content type='text'>
</content>
<content type='xhtml'>
<div xmlns='http://www.w3.org/1999/xhtml'>
<pre>
</pre>
</div>
</content>
</entry>
<entry>
<title>[FIX] im_support, mail: message with odoobot as author</title>
<updated>2019-05-20T07:35:12+00:00</updated>
<author>
<name>Alexandre Kühn</name>
<email>aku@odoo.com</email>
</author>
<published>2019-05-08T08:10:31+00:00</published>
<link rel='alternate' type='text/html' href='http://erp.ceuconsult.com:9000/Odoo/commit/?id=b5ce994762722cfbc2519bd87bcb66c68fa04981'/>
<id>b5ce994762722cfbc2519bd87bcb66c68fa04981</id>
<content type='text'>
Before this commit, the `author_id` of a message with odoobot was
`"ODOOBOT"`. This leads to some issues due to `author_id` being
considered as an array `[partnerID, name]`.

Because of this, mail status manager was registering a partner with
ID `"O"` (1st char of `"ODOOBOT"`) for fetching its `im_status`. Its
`im_status` was never updated, since no partner has such ID. However,
the mail status manager kept this partner flagged with missing
`im_status` and still attempted to fetch its `im_status`,
indefinitely.

This commit fixes the issue by turning `author_id` of a message with
odoobot into arrray `["ODOOBOT", "ODOOBOT"]`. That way, `author_id`
of a message is always an array, and the `im_status` of `"ODOOBOT"`
is no longer fetched.</content>
<content type='xhtml'>
<div xmlns='http://www.w3.org/1999/xhtml'>
<pre>
Before this commit, the `author_id` of a message with odoobot was
`"ODOOBOT"`. This leads to some issues due to `author_id` being
considered as an array `[partnerID, name]`.

Because of this, mail status manager was registering a partner with
ID `"O"` (1st char of `"ODOOBOT"`) for fetching its `im_status`. Its
`im_status` was never updated, since no partner has such ID. However,
the mail status manager kept this partner flagged with missing
`im_status` and still attempted to fetch its `im_status`,
indefinitely.

This commit fixes the issue by turning `author_id` of a message with
odoobot into arrray `["ODOOBOT", "ODOOBOT"]`. That way, `author_id`
of a message is always an array, and the `im_status` of `"ODOOBOT"`
is no longer fetched.</pre>
</div>
</content>
</entry>
<entry>
<title>[REF] im_support: adapt code after jQuery update</title>
<updated>2019-03-06T19:07:17+00:00</updated>
<author>
<name>Vincent Schippefilt</name>
<email>vsc@odoo.com</email>
</author>
<published>2019-03-06T13:02:06+00:00</published>
<link rel='alternate' type='text/html' href='http://erp.ceuconsult.com:9000/Odoo/commit/?id=5456c5c442793bcc43a27443f0a769cd7ac6a7b4'/>
<id>5456c5c442793bcc43a27443f0a769cd7ac6a7b4</id>
<content type='text'>
Part of task 1896658

Co-authored-by: Aaron Bohy &lt;aab@odoo.com&gt;
Co-authored-by: Christophe Matthieu &lt;chm@odoo.com&gt;
Co-authored-by: Mathieu Duckerts-Antoine &lt;dam@odoo.com&gt;
Co-authored-by: David Monjoie &lt;dmo@odoo.com&gt;
Co-authored-by: Martin Geubelle &lt;mge@odoo.com&gt;
Co-authored-by: svs-odoo &lt;svs@odoo.com&gt;
Co-authored-by: Vincent Schippefilt &lt;vsc@odoo.com&gt;
</content>
<content type='xhtml'>
<div xmlns='http://www.w3.org/1999/xhtml'>
<pre>
Part of task 1896658

Co-authored-by: Aaron Bohy &lt;aab@odoo.com&gt;
Co-authored-by: Christophe Matthieu &lt;chm@odoo.com&gt;
Co-authored-by: Mathieu Duckerts-Antoine &lt;dam@odoo.com&gt;
Co-authored-by: David Monjoie &lt;dmo@odoo.com&gt;
Co-authored-by: Martin Geubelle &lt;mge@odoo.com&gt;
Co-authored-by: svs-odoo &lt;svs@odoo.com&gt;
Co-authored-by: Vincent Schippefilt &lt;vsc@odoo.com&gt;
</pre>
</div>
</content>
</entry>
<entry>
<title>[FIX] im_support: support message init()</title>
<updated>2018-07-02T13:12:31+00:00</updated>
<author>
<name>Aaron Bohy</name>
<email>aab@odoo.com</email>
</author>
<published>2018-06-21T09:07:30+00:00</published>
<link rel='alternate' type='text/html' href='http://erp.ceuconsult.com:9000/Odoo/commit/?id=01bf6f4383d1e7aa9b7d8c255ba8875f5a85609f'/>
<id>01bf6f4383d1e7aa9b7d8c255ba8875f5a85609f</id>
<content type='text'>
Service calls only work when the parent and event dispatcher mixing is set.
In this case, this is after the `_super` call.
</content>
<content type='xhtml'>
<div xmlns='http://www.w3.org/1999/xhtml'>
<pre>
Service calls only work when the parent and event dispatcher mixing is set.
In this case, this is after the `_super` call.
</pre>
</div>
</content>
</entry>
<entry>
<title>[REF] mail: JS mail refactoring</title>
<updated>2018-07-02T13:06:54+00:00</updated>
<author>
<name>Alexandre Kühn</name>
<email>aku@odoo.com</email>
</author>
<published>2018-06-12T13:46:46+00:00</published>
<link rel='alternate' type='text/html' href='http://erp.ceuconsult.com:9000/Odoo/commit/?id=cd34f6de727d5b3858420cff3c9d3c5995c4e75c'/>
<id>cd34f6de727d5b3858420cff3c9d3c5995c4e75c</id>
<content type='text'>
----------------------
 Summary
----------------------

The purpose of this commit is to improve the JS code of the `mail` module.
It applies the new coding guidelines and makes some changes on the design
of some modules, such as the old ChatManager module.

Here is a short summary of the changes that have been made:

  1. New coding guidelines
    - snake_case to camelCase
    - prefix private attributes and methods with '_'
    - jsdoc on most methods
    - one class per module
  2. Rename/Merge some classes
    - 'chat manager' becomes 'mail manager' (internal) and 'mail service' (external)
    - 'chat window manager' is now included in mail manager
    - 'thread' widget now named 'thread widget'
  3. New model abstraction for mail objects:
    - modules 'mail.model.*'
    - modeling:

                    0..1    0..1        *     *
      ThreadWindow  &lt;------&gt;  Thread &lt;-------&gt; Message
                              /    \
                             /      \
              Thread With Cache     Document Thread
               /      |       \
              /       |        \
        Mailbox    Channel    Support Channel
                      |
                      |
                      DM

    - Thread: the superclass of threads.
    - ThreadWindow: the window component of a thread.
    - Message: mail objects representing messages.
    - Thread With Cache: threads that can be used with search view (Discuss app compatible).
    - Document Thread: represents the thread part of a chatter.
    - Mailbox: represents what was previously called 'static' channel, e.g. 'Inbox'.
    - Channel: mail objects representing channels, including livechat.
    - DM: special kind of Channel for 1:1 communication in the backend.
    - Support Channel: special channel for im_support module.

  This new modeling approach let us easily add features on all threads, such as the
  possibility to put any thread in a small window.

----------------------
 Known issues
----------------------

 [Already Present in Master]

    1. When the Discuss app is in the background with 'Inbox' as the selected
       Thread, when clicking on a document thread preview in the messaging menu
       of the systray, the rainbow man appears.

    2. When a document with the chatter is in the background, when receiving an
       inbox notification from this document thread, the document thread is
       automatically marked as read, which removes the notification right away.

    3. Sometimes, opening a DM window from the "blank" thread window does not work.

    4. Reply-to feature on Inbox is not working: no message is sent in the document
       thread.
    5. On the first login of admin user with demo data, the inbox counter is wrong
       (it displays 6, instead of 3).

       Explanation after investigation:

        &gt; On page load, it fetches the correct number of Inbox messages (3),
          but the server notifies of 3 needaction messages right away,
          so it wrongly assumes these are new needaction messages.
        &gt; Not possible for web client to detect that these messages should not
          increment the Inbox counter while keeping same API.

    6. Notifications for new document thread messages only work when the user sets
       'handle with Odoo' for the Notification Management in the preferences.

        &gt; due to notifications on the longpoll bus for document thread
          messages that come from needaction notifications.
        &gt; requires server-side changes to send notification on the longpoll
          bus to mentionned user.

  [New]

    7. When receiving a message on a unjoined channel, thread window flickers
       ('open' &gt; 'close' &gt; 'open')

        Explanation after investigation:

          &gt; JS logic:

            a) On auto-join, ask server to join the channel and get channel infos.
            b) The info tells the channel is not detached, but JS code makes decision
               to detach it, and tells server the channel is now detached.
            c) From (a), server notifies on longpoll bus the state of channel, which is
               not detached. The web client thinks that the window state of the channel
               has been changed somewhere else, and the channel is now closed.
            d) From (b), server notifies on longpoll bus the state of channel, which is
               detached. The web client opens the thread window of this channel.

          &gt; The flicker didn't occur before refactoring because the web client was only
            updating the model of channel when it receives the longpoll notification.
          &gt; Server behaviour on 1st longpoll notification is necessary for cross-tab
            synchronization for channel window state.
          &gt; New design implies that model and view should be synchronized, hence the
            issue now.
          &gt; Solution: remove server-side thread window synchronization and replace with
            client-side synchronization.

----------------------
 Hacks
----------------------

The module `im_livechat` now uses mail objects that are compatible with Message
and Window objects:

      Modeling for messages:

                             AbstractMessage
                              /           \
                             /             \
                    LivechatMessage      Message

      - AbstractMessage: message compatible with the thread widget.
      - LivechatMessage: message used by im_livechat.
      - Message: message used with the mail manager.

      Modeling for thread windows:

                          AbstractThreadWindow
                              /           \
                             /             \
                    LivechatWindow    ThreadWindow

      - AbstractThreadWindow: behaviour share between all types of thread windows.
      - LivechatWindow: window used by im_livechat.
      - ThreadWindow: window used with mail_manager.

The reason for these hacks are twofold:

  1. Use the thread widget in the frontend and livechat external lib bundles.
  2. Do not have a dependency with the mail manager in the frontend and external
     lib bundles.
</content>
<content type='xhtml'>
<div xmlns='http://www.w3.org/1999/xhtml'>
<pre>
----------------------
 Summary
----------------------

The purpose of this commit is to improve the JS code of the `mail` module.
It applies the new coding guidelines and makes some changes on the design
of some modules, such as the old ChatManager module.

Here is a short summary of the changes that have been made:

  1. New coding guidelines
    - snake_case to camelCase
    - prefix private attributes and methods with '_'
    - jsdoc on most methods
    - one class per module
  2. Rename/Merge some classes
    - 'chat manager' becomes 'mail manager' (internal) and 'mail service' (external)
    - 'chat window manager' is now included in mail manager
    - 'thread' widget now named 'thread widget'
  3. New model abstraction for mail objects:
    - modules 'mail.model.*'
    - modeling:

                    0..1    0..1        *     *
      ThreadWindow  &lt;------&gt;  Thread &lt;-------&gt; Message
                              /    \
                             /      \
              Thread With Cache     Document Thread
               /      |       \
              /       |        \
        Mailbox    Channel    Support Channel
                      |
                      |
                      DM

    - Thread: the superclass of threads.
    - ThreadWindow: the window component of a thread.
    - Message: mail objects representing messages.
    - Thread With Cache: threads that can be used with search view (Discuss app compatible).
    - Document Thread: represents the thread part of a chatter.
    - Mailbox: represents what was previously called 'static' channel, e.g. 'Inbox'.
    - Channel: mail objects representing channels, including livechat.
    - DM: special kind of Channel for 1:1 communication in the backend.
    - Support Channel: special channel for im_support module.

  This new modeling approach let us easily add features on all threads, such as the
  possibility to put any thread in a small window.

----------------------
 Known issues
----------------------

 [Already Present in Master]

    1. When the Discuss app is in the background with 'Inbox' as the selected
       Thread, when clicking on a document thread preview in the messaging menu
       of the systray, the rainbow man appears.

    2. When a document with the chatter is in the background, when receiving an
       inbox notification from this document thread, the document thread is
       automatically marked as read, which removes the notification right away.

    3. Sometimes, opening a DM window from the "blank" thread window does not work.

    4. Reply-to feature on Inbox is not working: no message is sent in the document
       thread.
    5. On the first login of admin user with demo data, the inbox counter is wrong
       (it displays 6, instead of 3).

       Explanation after investigation:

        &gt; On page load, it fetches the correct number of Inbox messages (3),
          but the server notifies of 3 needaction messages right away,
          so it wrongly assumes these are new needaction messages.
        &gt; Not possible for web client to detect that these messages should not
          increment the Inbox counter while keeping same API.

    6. Notifications for new document thread messages only work when the user sets
       'handle with Odoo' for the Notification Management in the preferences.

        &gt; due to notifications on the longpoll bus for document thread
          messages that come from needaction notifications.
        &gt; requires server-side changes to send notification on the longpoll
          bus to mentionned user.

  [New]

    7. When receiving a message on a unjoined channel, thread window flickers
       ('open' &gt; 'close' &gt; 'open')

        Explanation after investigation:

          &gt; JS logic:

            a) On auto-join, ask server to join the channel and get channel infos.
            b) The info tells the channel is not detached, but JS code makes decision
               to detach it, and tells server the channel is now detached.
            c) From (a), server notifies on longpoll bus the state of channel, which is
               not detached. The web client thinks that the window state of the channel
               has been changed somewhere else, and the channel is now closed.
            d) From (b), server notifies on longpoll bus the state of channel, which is
               detached. The web client opens the thread window of this channel.

          &gt; The flicker didn't occur before refactoring because the web client was only
            updating the model of channel when it receives the longpoll notification.
          &gt; Server behaviour on 1st longpoll notification is necessary for cross-tab
            synchronization for channel window state.
          &gt; New design implies that model and view should be synchronized, hence the
            issue now.
          &gt; Solution: remove server-side thread window synchronization and replace with
            client-side synchronization.

----------------------
 Hacks
----------------------

The module `im_livechat` now uses mail objects that are compatible with Message
and Window objects:

      Modeling for messages:

                             AbstractMessage
                              /           \
                             /             \
                    LivechatMessage      Message

      - AbstractMessage: message compatible with the thread widget.
      - LivechatMessage: message used by im_livechat.
      - Message: message used with the mail manager.

      Modeling for thread windows:

                          AbstractThreadWindow
                              /           \
                             /             \
                    LivechatWindow    ThreadWindow

      - AbstractThreadWindow: behaviour share between all types of thread windows.
      - LivechatWindow: window used by im_livechat.
      - ThreadWindow: window used with mail_manager.

The reason for these hacks are twofold:

  1. Use the thread widget in the frontend and livechat external lib bundles.
  2. Do not have a dependency with the mail manager in the frontend and external
     lib bundles.
</pre>
</div>
</content>
</entry>
</feed>
